Family Assistance Officer

1 month ago


North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

**Job no**: 504275

**Work type**: temporary part-time

**Location**: Catholic Schools Parramatta Diocese

**Categories**: Finance

To ensure that we continue to meet the needs of our diverse stakeholders, the Finance and Administration team at CSPD is looking for an enthusiastic **Family Assistance Officer** to join the team on a **Permanent Part-Time basis.**

**About the opportunity**:
Reporting to the School Fee Liaison Unit Manager, the focus of your role will be to support a designated portfolio with the management of school fees as a valued member of a team of five. More specifically you will:

- Work with families and schools in a designated portfolio
- Ensure school fees are collected
- Managing issues of hardship and payment problems
- Responding to school fee debt enquiries for a designated portfolio of families
- Ensuring effective communication with principals, finance staff and families on fee debt matters
- Identify hardship and provide advice to ensure student retention
- Developing and improving school fee liaison processes and procedures

**About you**:
To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of CEPD along with:

- Tertiary qualifications in a relevant area or study
- Experience in credit/receivables
- Experience working with medium to large organisations
- Strong numeracy skills and attention to detail
- Ability to show empathy and work closely with families to develop payment plans
- Some experience working with clients experiencing hardship

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being leaders in quality, faith-based education and an Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We champion quality education and lead the way in innovation and inspiring the future.

**Interested?**

Position Description

**Advertised**: 21 Mar 2023 09:03 AUS Eastern Daylight Time
**Applications close**: 27 Mar 2023 23:03 AUS Eastern Daylight Time


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