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Motor Assessor

4 months ago

Brisbane, Australia Insurance Australia Group Full time

Make a difference as a** Motor Assessor**

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We have a permanent full-time position available for Motor Assessors to join our Brisbane Metro team. This role will see you use your technical expertise to assess motor vehicles to ensure a fair and reasonable outcome for all relevant stakeholders involved in automotive claims. Your key focus in the role will be to assess motor vehicle claims, inspecting damage and using your trade experience to determine repair costs as fair and reasonable, correct method of repair established and negotiating total loss settlements.

Please note, this position will require varied working options, including:

- Traveling to different repair shops across different Queensland locations
- Work onsite full time at nominated site for periods of time, and
- Flexibility through partly working at company locations and non-company locations (hybrid).

In addition to all IAG benefits, we will provide you with a tool of trade vehicle for this role.

**ABOUT YOU**

Customer service and people interaction are a large part of this role, and it is important that you’re a team player with a personable communication style, as we work collaboratively in office and in the field to ensure fair and reasonable outcomes.

Other key requirements include:

- Possess a relevant Australian motor vehicle trade qualification (Min. Cert. II in Panel Beating, Spray Painting or Mechanics)
- Demonstrate strong technical experience in the motor vehicle repair industry
- Must have full Australian driver’s license
- Excellent customer focus, negotiation and communication skills
- Ability to perform collectively with peers in a team environment
- You will have strong fraud detection, decision making and conflict management skills
- Previous quoting or assessing experience within the smash repair industry would be an advantage.

Applications close Wednesday, 19 April 2023, 11:59pm AEDT.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll enjoy:

- Work in a team who care about people and community
- Receive meaningful recognition through an award-winning system
- Join great employee network communities
- Access up to 50% off home, motor and small business insurance
- Grow your financial future with 13% superannuation as standard.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan in on our company website.

The IAG way