Motor Assessor

5 months ago

Brisbane, Australia Insurance Australia Group LTD Full time

Make a difference as a Motor Assessor.

Join the largest insurance group in Australia and New Zealand as an Intermediated Motor Assessor. **We're here for you. Are you ready?**

**YOUR ROLE**

We have a number of exciting permanent opportunities for Motor Assessors to join our IIA (Intermediated Insurance Australia) Supply Chain team in regional Queensland.

The IIA business is made up of key brands such as, CGU, Lumley and WFI. Your key focus will be to assess commercial motor vehicle damage using your trade experience to ensure that motor vehicle repairs are conducted in an appropriate manner, and the repair costs are fair and reasonable.

You will also be responsible for delivering exceptional customer service to both internal and external stakeholders across IAG brands and achieving commercial motor vehicle assessment outcomes through the use of national frameworks and approved motor supply chain models.

As a Motor Assessor, you'll be responsible for assessing and adjusting claims for vehicles. You'll manage your own case load from start to finish, assessing the damage, quantifying loss, initiating repairs and replacement, and working with customers on negotiating settlements for referred claims whilst providing an exceptional level of customer care.

Relationship building with IIA key broker partners is critical along with having knowledge of agricultural farm machinery, caravan, motorcycle, and pleasure craft claims is desirable although not mandatory.

Comprehensive training will be provided for external applicants. Please note this will include an initial 6 weeks on-site training with 6 months additional training supported by the Technical Workplace Coach.

Once the above induction has been completed, the role will move to a hybrid working model with a mixture of on-road and desktop/digital assessments.

**ABOUT YOU**
- Tertiary qualification/s in Motor Repair Trades (spray painting, mechanic or panel beating) - **PLEASE ATTACH THIS WITH YOUR APPLICATION.**:

- Understanding of not just passenger vehicles but also Caravan, motorcycle, pleasure craft, heavy machinery, agricultural farm machinery, farm vehicles and commercially modified vehicles such as ambulances
- Desire to work collaboratively to reach a mutually beneficial insurance solutions
- Experience working with a wide range of stakeholders including brokers and business partners
- Decision making and critical thinking skills
- Experience in Insurance Motor Vehicle Loss Assessing and Claims (highly desirable)
- Relevant industry or specialist qualifications such as ANZIIF (highly desirable)

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - CGU, WFI, Millenium and Lumley. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you're not joining one brand. You're joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We're ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you'll enjoy:

- Grow your financial future with 13% superannuation
- Tool of trade motor vehicle, with fleet fuel card
- Access up to 50% off home and motor insurance
- Flexibility and support so you can live life to the full
- Carers hub and resources support
- Receive meaningful recognition through an award-winning system

We're committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

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