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Program Support Officer

2 months ago

Melbourne, Australia Box Hill Institute Full time

Centre for Adult Education (CAE). Based at the City campus
- Ongoing Full time
- PACCT 3 - $56,592 p.a plus compulsory superannuation contribution

**About Us**

Box Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to students, businesses and community groups.

The Institute offers the opportunity to obtain formal accreditation at Certificate, Diploma, Degree and/or Postgraduate levels.

Located across three locations in Victoria - Box Hill, Lilydale and Melbourne CBD. The Institute teaches approximately 40,000 students per year with over 500 courses, 200 accredited courses and 10 workplace training facilities.

Box Hill Institute is nationally recognised and received recognition over the years including the International Training Provider of the Year in 2018, Australian Training Awards’ Large Training Provider of the Year 2016 and the Victorian Training Awards Large Training Provider of the Year 2016.

The education sector has experienced fundamental change over recent years, due to the pandemic and government reform across the sector. As Box Hill Institute approaches its centenary in 2024, this is a prime opportunity to drive transformational change at an iconic education institute to prepare for the future of education in Victoria.

**Institute** **Values**
- **We deliver outstanding experiences** - we put our students and customers at the centre of everything we do. We solve problems, take ownership and create experiences that make a difference.
- **We are in it together - **as one team, we care about our people, and foster a generosity of spirit for our community. By valuing our differences we ensure everyone belongs in the BHI community.
- **We make great ideas happen - **we empower each other to inspire new ideas and challenge the status quo. We are adaptable, equitable and agile in responding to opportunities.

**About the role**:
The Program Support Officer - Book Groups provides primary support to the Book Groups program within Short Courses and works with the Short Course Operations team to ensure the successful day-to-day administration and customer service for the program. The role of Program Support Officer - Book Groups underpins the successful delivery of Book Groups and Short Courses by ensuring the timely and accurate provision of client-centric services and provides customer service and administrative support.

The Program Support Officer - Book Groups is a member of the Book Groups unit in Short Course Operations. This position is responsible for working professionally with employees at all levels across the Box Hill Institute and liaising with relevant external stakeholders, including Book Group members, contractors, suppliers and collaboration partners.

**Your Skills and Qualifications**:
**Qualifications**:

- A degree or diploma or a relevant qualification in administration or related field and/or relevant work

experience in administration and customer service.

Expertise Requirements
- Stakeholder Management: Ability to responds to clients’ needs and keeps the client or stakeholder up-todate with issues and developments. Promptly follows through on stakeholder inquiries, requests and complaints. Proactive approach to taking responsibility for correcting problems promptly and without becoming defensive.

**Working at Box Hill Institute**

**Benefits**

Interested in starting a career with one of Australias leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Novated leasing and salary packaging
- Purchased leave
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Library access, digital and online resources
- Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
- Counselling support services (EAP) and Health and wellbeing program
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
- Staff development program
- Reward and Recognition Programs

**Applications close: 5pm, Thursday 20 April 2023**
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._

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