Complaints Management Complaints Officers

2 months ago

Canberra, Australia Chandler Macleod Full time

**Location***
- Canberra, Australian Capital Territory
- **Category***
- Executive
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 30-Apr-2024
- **Work type**
- Full Time
- **Contact**
- Jess Kaur
- **Reference**
- BH-160115-3
-As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage APS5 & APS6 Complaints Management Complaints Officers
**Location**: Canberra, ACT
**Contract Length**: 12 months
**Pay rate**: APS6 -$60.26/Hourly (excluding super)
APS5 - $55.24/Hourly (excluding super)
**Eligibility/Security Requirement**:Australian Citizenship**

**APS5 Complaints Management Complaints Officers**

**Responsibilities of the role include but are not limited to**:

- Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**APS6 Complaints Management Complaints Officers**

**Responsibilities of the role include but are not limited to**:

- Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
- Leading and supporting team members to effectively manage complaints within expected timeframes.
- Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Managing correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**Key skills required for both roles**:

- Previous experience in a high-volume complaint and/or customer service role with the ability to consistently achieve output expectations and manage caseload timeliness.
- Strong communication skills, Participant/Complainants phone contact is mandatory. Strong writing skills are also required. Working in a dynamic and changing environment. Either previous experience or have to ability to quickly learn about the Agency’s systems and functions.
- Resilient, flexible, efficient, organized, attention to detail, empathetic, high analytical skills, proficient in Word and Excel, ability to work proactively, ability to work autonomously and as part of a team. Ability to manage a high caseload of work with competing priorities, meet deadlines and prioritize work in line with risk and complaint due dates. Ability manage work that may include confronting information, including information about abuse, harm, and neglect of people with a disability.
- Ability to work with a range of stakeholders.
Please Note - The due date for this submission is **15/05/2024.

  • Complaints Management Complaints Officers

    6 days ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $ AUD - $ AUD Hourly- Posted 30Apr2024- Work type Full Time- Contact Jess Kaur- Reference BHAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years...

  • Aps5 & Aps6 Complaints Management Complaints

    2 months ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $60.26 AUD Hourly - **Posted** - 29-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160123 -Our client is seeking to engage APS5 & APS6 Complaints Management Complaints Officers **Location**: Canberra,...

  • Aps5 & Aps6 Complaints Management Complaints

    2 days ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $60.26 AUD Hourly - **Posted** - 29-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160123 -Our client is seeking to engage APS5 & APS6 Complaints Management Complaints Officers **Location**: Canberra,...

  • Complaints Officer

    2 months ago

    Canberra, Australia Flexhive Full time

    APS5 Complaint Officer roles Locations- Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role We are seeking to recruit candidates with a strong complaints background, with experience and/or the ability to complete duties against the following; Assessing and monitoring complaints and other...

  • Complaints Officer

    3 weeks ago

    Canberra, Australia Flexhive Full time

    APS5 Complaint Officer roles Locations- Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role We are seeking to recruit candidates with a strong complaints background, with experience and/or the ability to complete duties against the following; Assessing and monitoring complaints and other...

  • Complaint Officer

    6 days ago

    Canberra, ACT, Australia Adaptbl Full time

    About the roleOur Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in...

  • Complaints Officer

    3 weeks ago

    Canberra, Australia Karlka Recruiting Group Full time

    Baseline Security Clearance or the ability to obtain one at your own expense - Australian Citizenship is mandatory - Multiple jobs available across all capital cities in Australia - Contract until May 2026 - Federal Government Agency - Penrith, Parramatta, Melbourne, Brisbane, Canberra, Perth, Adelaide, Hobart or Darwin Locations - $55.90 + super per...

  • Complaint Officer

    6 days ago

    Canberra, ACT, Australia relatbl Full time

    About the role Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level. The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions. An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in...

  • Complaints Handling Officer

    2 months ago

    Canberra, Australia Karlka Recruiting Group Full time

    6-month contract - Federal Government Agency - ACT Location **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an **APS4 or APS5 Complaints Handling** **Officer. **This position is located in their busy ACT ***office for an initial **6-month contract.** **Duties** - Process complaints and prepare...

  • Complaints Officer

    6 days ago

    Canberra, ACT, Australia Karlka Recruiting Group Full time

    Baseline Security Clearance or the ability to obtain one at your own expense Australian Citizenship is mandatory Multiple jobs available across all capital cities in Australia Contract until May 202 Federal Government Agency Penrith, Parramatta, Melbourne, Brisbane, Canberra, Perth,Adelaide, Hobart or Darwin Locations- $ super per hourAbout the companyKarlka...

  • Aps6 Complaints Officer

    2 months ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps6 Complaints Officer

    2 months ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **About the Organisation** Our client is an independent statutory agency that is responsible for support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. **About the Team** The Internal Reviews and Complaints Branch is the central point of coordination for...

  • Aps6 Complaints Officer

    5 days ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Aps6 Complaints Officer

    6 days ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationOur client is an independent statutory agency that is responsible for support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's...

  • Complaints Intake Officer

    6 days ago

    Canberra, Australia NDIS Quality and Safeguards Commission Full time

    NDIS Quality and Safeguards Commission 1 **Job Reference Number **044_02/24 **Position Title** Complaints Intake Officer **Classification **APS4 **Status **Ongoing Full time and Ongoing Part time **Salary Range **$74,357 - $79,924 + 15.4% Superannuation **Contact Person **Vicki Bors **Contact Number **08 9318 9630 **Date Applications Open **Friday 2...

  • APS6 Complaints Management Officers

    3 weeks ago

    Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • APS6 Complaints Management Officers

    2 months ago

    Canberra, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • APS6 Complaints Management Officers

    2 months ago

    Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • Complaint Officer

    1 week ago

    Canberra, Australia Adaptbl Full time

    **About the role** Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level. The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions. An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time...

  • Complaints Intake Officer

    6 days ago

    Canberra, ACT, Australia NDIS Quality and Safeguards Commission Full time

    NDIS Quality and Safeguards Commission 1Job Reference Number 044_02/24Position Title Complaints Intake OfficerClassification APS4Status Ongoing Full time and Ongoing Part timeSalary Range $74,357 - $79, % SuperannuationContact Person Vicki BorsContact Number Date Applications Open Friday 2 February :00 amNumber of Vacancies MultipleDivision Complaints...