Complaint Officer

1 week ago

Canberra, ACT, Australia Adaptbl Full time

About the role
Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.

The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.

An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in Canberra, Adelaide, Brisbane, Melbourne or Sydney.

Duties:

  • Communicate effectively on the phone, in person and in writing with members of the public and the agencies the client oversees.
  • Accurately record complaint information in client's corporate systems and assess complaints to determine jurisdiction and the appropriate way to resolve or progress complaints.
  • Identify and escalate urgent and sensitive complaints. Work effectively and cooperatively as a member of a team, including assisting with and participating in corporate activities, training and mentoring team members as required.

Requisite capabilities and experience:

  • Demonstrated experience in communication with a diverse range of people, including people living with disability, culturally and linguistic diversity and vulnerabilities.
  • Strong research skills.
  • Advanced ability to deescalate challenging conversations while finding ways to resolve complaints.
  • Capacity to exercise sound judgement in making discretionary decisions.
  • Demonstrated commitment to maintaining professionalism and impartiality.

Culture and benefits


People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors.

We can relate.

We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.

**How to apply

  • Complaints Management Complaints Officers

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $ AUD - $ AUD Hourly- Posted 30Apr2024- Work type Full Time- Contact Jess Kaur- Reference BHAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years...

  • Complaint Officer

    1 week ago

    Canberra, ACT, Australia relatbl Full time

    About the role Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level. The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions. An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in...

  • Complaints Officer

    1 week ago

    Canberra, ACT, Australia Karlka Recruiting Group Full time

    Baseline Security Clearance or the ability to obtain one at your own expense Australian Citizenship is mandatory Multiple jobs available across all capital cities in Australia Contract until May 202 Federal Government Agency Penrith, Parramatta, Melbourne, Brisbane, Canberra, Perth,Adelaide, Hobart or Darwin Locations- $ super per hourAbout the companyKarlka...

  • Aps6 Complaints Officer

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Aps6 Complaints Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationOur client is an independent statutory agency that is responsible for support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's...

  • Complaints Intake Officer

    1 week ago

    Canberra, ACT, Australia NDIS Quality and Safeguards Commission Full time

    NDIS Quality and Safeguards Commission 1Job Reference Number 044_02/24Position Title Complaints Intake OfficerClassification APS4Status Ongoing Full time and Ongoing Part timeSalary Range $74,357 - $79, % SuperannuationContact Person Vicki BorsContact Number Date Applications Open Friday 2 February :00 amNumber of Vacancies MultipleDivision Complaints...

  • Aps5 Complaints Handling Officer

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • APS6 Complaints Management Officers

    3 weeks ago

    Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • APS6 Complaints Management Officers

    2 months ago

    Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • Aps4/5 Complaint Handling Officers

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS4-1 pay rate: $43.89 p/h Plus SuperAPS5-1 pay rate: $48.21 p/h Plus Super6-month contract plus possible 6-month extensionBraddon locationAbout the OrganisationThis Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They...

  • Aps5 Complaints Officers

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $ AUD - $ AUD Hourly- Posted 11Apr2024- Work type Full Time- Contact Jess Kaur- Reference BH Our client is seeking to engage APS5 Complaints Officers._- __Location: MULTIPLE__(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA,...

  • Grants/assessors/complaints Officer

    1 week ago

    Canberra, ACT, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several Federal government agencies. This job will help you learn and gain exposure to various government bodies.Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with...

  • APS6 Ministerial and Parliamentary Complaints Officers

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Full time

    APS6 Ministerial and Parliamentary Complaints Officer$60.26 per hour + super Canberra, Deakin – Brand New Office12-month contractHybrid with Flexible Work ArrangementsWeekly PayThe Organisation:This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of...

  • APS5 Ministerial and Parliamentary Complaints Officers

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Full time

    APS5 Ministerial and Parliamentary Complaints Officer$55.24 per hour + super Canberra, Deakin – Brand New Office12-month contract - labour hireHybrid with Flexible Work ArrangementsWeekly PayThe Organisation:This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective...

  • Director, Complaints and Client Services

    1 week ago

    Canberra, ACT, Australia ACT Government Full time

    Details : The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about the service, inclusive of Human Rights Commission...

  • Complaints and Reporting Incidents Officer

    1 week ago

    Canberra, ACT, Australia Randstad Full time

    About the CompanyRandstad is a leading specialist recruitment agency and employs over 55,000 employees worldwide. Having been operating in Australia for 25 years, we are continually looking to expand our client base and candidates.About the role:You will be working within an Agency that is responsible for supporting a better life for Australians with...

  • Director, Complaints And Client Services

    1 week ago

    Canberra, ACT, Australia Australian Capital Territory Full time

    Director, Complaints and Client Services Full-time Temporary Details: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness.The team are responsible for the management of and response to complaints made about...

  • Director, Complaints And Client Services

    1 week ago

    Canberra, ACT, Australia Australian Capital Territory Full time

    Director, Complaints and Client ServicesFull-time Temporary Details: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness.The team are responsible for the management of and response to complaints made about the...

  • Director, Complaints and Client Services

    1 week ago

    Canberra, ACT, Australia Australian Capital Territory Full time

    Director, Complaints and Client ServicesFull-time TemporaryDetails:The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about the...

  • Assistant Director, Complaints and Client Services

    1 week ago

    Canberra, ACT, Australia Australian Capital Territory Full time

    Assistant Director, Complaints and Client ServicesDetails: Working with Community Services Directorate (CSD) provides a valuable opportunity to contribute directly to supporting the Canberra Community. Our diverse team collaborates daily to drive client-centered services, creating a safe and equitable environment across the ACT.The Complaints and Client...