Complaint Officer
6 months ago
**About the role**
Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.
The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.
An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in Canberra, Adelaide, Brisbane, Melbourne or Sydney.
**Duties**:
- Communicate effectively on the phone, in person and in writing with members of the public and the agencies the client oversees.
- Accurately record complaint information in client’s corporate systems and assess complaints to determine jurisdiction and the appropriate way to resolve or progress complaints.
- Identify and escalate urgent and sensitive complaints. Work effectively and cooperatively as a member of a team, including assisting with and participating in corporate activities, training and mentoring team members as required.
**Requisite capabilities and experience**:
- Demonstrated experience in communication with a diverse range of people, including people living with disability, culturally and linguistic diversity and vulnerabilities.
- Strong research skills.
- Advanced ability to de-escalate challenging conversations while finding ways to resolve complaints.
- Capacity to exercise sound judgement in making discretionary decisions.
- Demonstrated commitment to maintaining professionalism and impartiality.
**Culture and benefits**
People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.
**How to apply
-
Complaints Officer
6 months ago
Canberra, Australia Karlka Recruiting Group Full timeBaseline Security Clearance or the ability to obtain one at your own expense - Australian Citizenship is mandatory - Multiple jobs available across all capital cities in Australia - Contract until May 2026 - Federal Government Agency - Penrith, Parramatta, Melbourne, Brisbane, Canberra, Perth, Adelaide, Hobart or Darwin Locations - $55.90 + super per...
-
Aps5/6 Complaints Officers
5 months ago
Canberra, Australia Talent International Full timeaustralia australian capital territory contract au$55 - au$60 per hour + super- **Contract Term: 12 Months plus possible extension.**: - **Hourly Rate: $55.24 - $60.26 per hour excluding Superannuation.**: - **Deakin Office - Hybrid working option (Maximum 2 days working from home)** **About the Role**: The Internal Reviews and Complaints Branch is the...
-
Aps5 Complaints Officers
6 months ago
Canberra, Australia Talent International Full timeaustralia australian capital territory contract negotiable- **Multiple APS5 Contracting roles - Complaints Officers / Reportable Incidents - Intake Triage and Early Resolution Officers**: - **Contract Term: 24 Months Long Term Contract**: - **Canberra City location - Flexible working arrangement available** **About the Client** Our client is an...
-
Grants/assessors/complaints Officer
5 months ago
Canberra, Australia Hudson Australia Full timeflexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several Federal government agencies. This job will help you learn and gain exposure to various government bodies. Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with...
-
Complaints Resolution Specialist
1 month ago
Canberra, ACT, Australia HiTech Group Full timeComplaints Officer Job DescriptionHiTech Group is seeking a skilled Complaints Officer to join their team in a Federal Government agency. The successful candidate will be responsible for assessing and monitoring complaints, ensuring high-risk complaints are escalated promptly, and contributing to a learning culture where expertise can be developed and...
-
Aps 5 / 6 Complaints Management Officer
5 months ago
Canberra, Australia DFP Recruitment Services Full time**Job description**: APS5 and APS6 Complaints Management Officer - ** APS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% Super**: - ** Canberra, City**: - ** 12-month contract** **About the client** The Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives. **Duties of APS 5** - Managing complaints and...
-
Aps4 Complaints Officer
5 months ago
Canberra, Australia HAYS Full timeA central agency recruiting an APS4 Complaints Officer **Your new company** This Australian Government Department plays an important role in developing faster running program support and development to help provide liaison between the department and the government. **Your new role** In your new team as an APS4 Compliance Officer, you will have the...
-
Aps6 and El1 Roles, Claims Complaints and Feedback
6 months ago
Canberra, Australia Comcare Full timeComcare has Non-Ongoing vacancies for 12 months, for an APS6 Senior Complaints and Feedback Officer, and an EL1 Assistant Director. **Overview of the Team and roles** Claims Complaints and Feedback Team is responsible for leading and coordinating the Claim Management Group’s response and input to complaints associated with the management of workers’...
-
Customer Service Officer
5 months ago
Canberra, Australia Ampersand Full time**Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...
-
Aps 6 - Case Officer
2 months ago
Canberra, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Canberra - ACT **The Role** **About our Team** The Office supports the Inspector-General of the Australian Defence Force to deliver their statutory functions of overseeing the effectiveness of the military justice system. The Office has three ‘enabling’ directorates that provide human resource,...
-
Aps5 Contact Officers
5 months ago
Canberra, Australia DFP Recruitment Services Full time**Job description**: We are seeking an **APS5 Contact Officers** for a Federal Government department located in Greenway ACT. The positions are contracted up to 12 months including a salary + 15.4% super. The Scheme is a high priority for Government and the department, with the ongoing commitment to the success of the Scheme and developing high performing...
-
Aps5 Contact Officers
6 months ago
Canberra, Australia DFP Recruitment Services Full time**Job description**: We are seeking an **APS5 Contact Officers** for a Federal Government department located in Greenway ACT. These positions are contracted up to 12 months including a salary, accrued leave + 15.4% super. The Scheme is a high priority for Government and the department, with the ongoing commitment to the success of the Scheme and developing...
-
Front Office Operations Manager
2 weeks ago
Canberra, ACT, Australia Grupo Mantra Full timeGroup Front Office Manager Role at Mantra 2 Bond StreetWe are seeking a highly skilled professional to lead the daily front office operations of our property. The ideal candidate will have excellent leadership skills, be able to motivate and supervise team members effectively.The successful candidate will also be responsible for handling guest complaints...
-
Aps 5/6 Policy Officers
2 months ago
Canberra, Australia Hudson Australia Full timeThis pay rate is inclusive of mandatory 25% casual loading **The Role** If you are an experienced APS 5 or APS 6 Policy Officer looking for a short term contract and looking to be part of meaningful and important work, are based in Canberra or in Alice Springs and have a baseline clearance, then this may be the role you are looking for! **APS 5 Policy...
-
Front Office Team Member
1 month ago
Canberra, ACT, Australia Grupo Mantra Full timeMantra Chatswood is a contemporary hotel located in the heart of Chatswood, a thriving business and shopping district. The hotel offers stylish apartment-style accommodation, featuring 165 Studio, one and two-bedroom apartments, each equipped to cater to all Sydney accommodation needs.We are seeking a motivated professional with a passion for service to join...
-
Tpb Risk and Intelligence Officer
5 months ago
Canberra, Australia Australian Taxation Office Full timeTax Practitioners Board, Risk and Intelligence - Various locations in ACT, NSW, QLD, SA, TAS, VIC & WA - Ongoing/non-ongoing, full-time/part-time, $83,922 - $88,967 + 15.4% super We are seeking highly motivated Risk and Intelligence Officers to join our Risk and Intelligence teams within the Tax Practitioners Board. As a **Risk and Intelligence Officer**,...
-
Unit Manager
3 months ago
Canberra, Australia Airservices Australia Full timeAs a Unit Manager, seize the opportunity to lead impactful reviews of aircraft noise management, complaints, and community engagement - Fixed Term opportunity with hybrid working arrangements - Salary starting from $144,000 including Super - Canberra Based opportunity - Experience Canberra’s rich cultural scene, featuring top attractions like the National...
-
Ae5-ae6 Employment Relations Officer
3 months ago
Canberra, Australia ASIO Full time**The Organisation** The Australian Security Intelligence Organisation (ASIO) protects Australia and Australians from threats to their security. In a complex, challenging and changing security environment, our success is built on the imagination and intelligence of our team. ASIO's people are ordinary Australians but they do extraordinary things - they are...
-
Customer Service Officer
5 months ago
Canberra, Australia CSR Full timeCustomer Service Officer - HUME, ACT CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is...
-
Front Office Operations Manager
2 weeks ago
Canberra, ACT, Australia Grupo Mantra Full timeAccor is a world-leading hospitality group, operating in over 110 countries with more than 5,000 hotels and 10,000 restaurants and bars.As a proud member of Accor, Mantra 2 Bond Street offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to iconic attractions including the Opera House, Pitt Street Mall, and...