Complaints Officer

3 weeks ago

Canberra, Australia Karlka Recruiting Group Full time

Baseline Security Clearance or the ability to obtain one at your own expense
- Australian Citizenship is mandatory
- Multiple jobs available across all capital cities in Australia
- Contract until May 2026
- Federal Government Agency
- Penrith, Parramatta, Melbourne, Brisbane, Canberra, Perth,
Adelaide, Hobart or Darwin Locations
- $55.90 + super per hour

**About the company**
Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage multiple **APS5 Complaints Officers**.** **This position has multiple **locations across Australia** for an initial contract **until May 2026.**

**About the Position**
The Complaints department focus on resolving complaints about the quality and safety of services and supports by providers in accord with legislation, and to enable people to move forward. The Outstanding Matters Team will be working on matters that have generally been waiting a while for resolution.

**Duties**
- Assessing and monitoring complaints and other regulatory intelligence
- Managing a caseload of complaints
- Identifying and providing advice on trends and issues
- Completing assessments of complaints and other regulatory intelligence
- Providing education and training to providers
- Developing and maintaining strategic relationships
- Preparing complex and/or sensitive correspondence and corporate documentation
- Contributing to a learning culture
- Contributing to supporting and building capability in a team environment
- Have an understanding of vicarious trauma

**Requirements/Skills**
- hold Australian citizenship
- be willing to undergo an Australian Federal Police check Baseline Security Clearance (mandatory)

**Benefits working with Karlka Recruiting Group**
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

**How to Apply**
Consultant**: Sang**

Applications received after the _due date_ may be considered for similar roles.

SCR-sang-nguyen-pham

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