Complaints Officer

1 week ago


Canberra, ACT, Australia Karlka Recruiting Group Full time
Baseline Security Clearance or the ability to obtain one at your own expense

  • Australian Citizenship is mandatory
  • Multiple jobs available across all capital cities in Australia
  • Contract until May 202
  • Federal Government Agency
  • Penrith, Parramatta, Melbourne, Brisbane, Canberra, Perth,
Adelaide, Hobart or Darwin Locations
- $ super per hour

About the company

Karlka Recruiting Group has partnered with a
Federal Government Agency to engage multiple
APS5 Complaints Officers.
This position has multiple
locations across Australia for an initial contract
until May 2026.



About the Position

The Complaints department focus on resolving complaints about the quality and safety of services and supports by providers in accord with legislation, and to enable people to move forward.

The Outstanding Matters Team will be working on matters that have generally been waiting a while for resolution.

Duties

  • Assessing and monitoring complaints and other regulatory intelligence
  • Managing a caseload of complaints
  • Identifying and providing advice on trends and issues
  • Completing assessments of complaints and other regulatory intelligence
  • Providing education and training to providers
  • Developing and maintaining strategic relationships
  • Preparing complex and/or sensitive correspondence and corporate documentation
  • Contributing to a learning culture
  • Contributing to supporting and building capability in a team environment
  • Have an understanding of vicarious trauma

Requirements/Skills
- hold Australian citizenship
- be willing to undergo an Australian Federal Police check Baseline Security Clearance (mandatory)

Benefits working with Karlka Recruiting Group

  • Weekly pay
  • Ongoing support: Pre, during and post placement
  • Dedicated consultant per contract
  • Employee Assistance Program available
  • Our agency supports Indigenous communities

How to Apply

Consultant
:
Sang

Applications received after the _due date_ may be considered for similar roles.

SCR-sang-nguyen-pham

  • Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $ AUD - $ AUD Hourly- Posted 30Apr2024- Work type Full Time- Contact Jess Kaur- Reference BHAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years...

  • Complaint Officer

    1 week ago


    Canberra, ACT, Australia Adaptbl Full time

    About the roleOur Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in...

  • Complaint Officer

    1 week ago


    Canberra, ACT, Australia relatbl Full time

    About the role Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level. The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions. An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in...


  • Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...


  • Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationOur client is an independent statutory agency that is responsible for support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's...


  • Canberra, ACT, Australia NDIS Quality and Safeguards Commission Full time

    NDIS Quality and Safeguards Commission 1Job Reference Number 044_02/24Position Title Complaints Intake OfficerClassification APS4Status Ongoing Full time and Ongoing Part timeSalary Range $74,357 - $79, % SuperannuationContact Person Vicki BorsContact Number Date Applications Open Friday 2 February :00 amNumber of Vacancies MultipleDivision Complaints...


  • Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...


  • Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...


  • Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...


  • Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS4-1 pay rate: $43.89 p/h Plus SuperAPS5-1 pay rate: $48.21 p/h Plus Super6-month contract plus possible 6-month extensionBraddon locationAbout the OrganisationThis Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They...


  • Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $ AUD - $ AUD Hourly- Posted 11Apr2024- Work type Full Time- Contact Jess Kaur- Reference BH Our client is seeking to engage APS5 Complaints Officers._- __Location: MULTIPLE__(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA,...


  • Canberra, ACT, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several Federal government agencies. This job will help you learn and gain exposure to various government bodies.Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with...


  • Canberra, ACT, Australia DFP Recruitment Full time

    APS6 Ministerial and Parliamentary Complaints Officer$60.26 per hour + super Canberra, Deakin – Brand New Office12-month contractHybrid with Flexible Work ArrangementsWeekly PayThe Organisation:This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of...


  • Canberra, ACT, Australia DFP Recruitment Full time

    APS5 Ministerial and Parliamentary Complaints Officer$55.24 per hour + super Canberra, Deakin – Brand New Office12-month contract - labour hireHybrid with Flexible Work ArrangementsWeekly PayThe Organisation:This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective...


  • Canberra, ACT, Australia ACT Government Full time

    Details : The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about the service, inclusive of Human Rights Commission...


  • Canberra, ACT, Australia Randstad Full time

    About the CompanyRandstad is a leading specialist recruitment agency and employs over 55,000 employees worldwide. Having been operating in Australia for 25 years, we are continually looking to expand our client base and candidates.About the role:You will be working within an Agency that is responsible for supporting a better life for Australians with...


  • Canberra, ACT, Australia Australian Capital Territory Full time

    Director, Complaints and Client Services Full-time Temporary Details: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness.The team are responsible for the management of and response to complaints made about...


  • Canberra, ACT, Australia Australian Capital Territory Full time

    Director, Complaints and Client ServicesFull-time Temporary Details: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness.The team are responsible for the management of and response to complaints made about the...


  • Canberra, ACT, Australia Australian Capital Territory Full time

    Director, Complaints and Client ServicesFull-time TemporaryDetails:The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate's complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about the...


  • Canberra, ACT, Australia Australian Capital Territory Full time

    Assistant Director, Complaints and Client ServicesDetails: Working with Community Services Directorate (CSD) provides a valuable opportunity to contribute directly to supporting the Canberra Community. Our diverse team collaborates daily to drive client-centered services, creating a safe and equitable environment across the ACT.The Complaints and Client...