Return to Work Trainee Case Manager

3 months ago

Melbourne, Australia DXC Technology Full time

**About the role**

Our Trainee Program offers a step in the door to an opportunity to develop into a Case Manager. We provide customized training, rewarding salaries, and the support you need to launch your new career. This is a customer facing role in a rewarding and challenging environment.

**Hybrid working arrangements**

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

**The Trainee Program**

You will undergo **4 weeks'** theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

- The life cycle of a claim
- Medical treatment types and appropriate management
- Payment of medical expenses
- Weekly compensation entitlements
- Return to work obligations, and how to facilitate early return to work outcomes
- The legal side of workers’ compensation
- Dealing with challenging conversations

You will spend time working in team developing the below skills;
- Arranging medical examinations
- Taking a high volume of client and customer calls
- Assessing and processing payments to stakeholders
- Developing case management strategies
- Reviewing and monitoring treatment requests
- Liaising with stakeholders (injured workers, employers, and providers)

Further training throughout your first **12 months'** will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

**Applicant Requirements**:
Do you have a background in customer service or medical administration? Or are you currently working in an insurance claims environment looking for a career change, or have you recently graduated in Law, Business, Nursing, Allied Health, Psychology? If so this could be the opportunity for you

**Applicants must have**:

- Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
- Excellent communication skills - both written and verbal
- Strong customer service skills and the ability to handle high volumes of phone based customer enquiries
- Previous medical administration experience an advantage
- Previous experience in the Insurance, Allied Health, Legal industries an advantage
- The ability to work concurrently across multiple technology platforms
- Strong analytical and problem solving skills
- The ability to plan and organise work in a manner that ensures timeframes are managed
- Ability to work within a team in an office-based environment
- Sensitivity to issues related to people with medical, cultural and social needs
- Be an Australian Citizen or Permanent Resident

You will provide needs-based services to people with work related injuries as well as be responsible for:

- Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
- Ensuring injured workers receive entitlements in accordance with the _Workplace Injury Rehabilitation and Compensation Act _2013,
- Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

**About DXC**

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

**Employee Benefits**

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and

  • Trainee Case Manager

    6 months ago

    Melbourne, Australia HAYLO People Full time

    Move into an industry that is focused on helping others and gain full training - Location: Melbourne CBD-Based Role - Permanent full-time opportunity with work-from-home flexibility Use your skills in healthcare, nursing or allied health to transition into a Trainee Case Management role. Full training provided! - Move into an industry that is focused on...

  • Operational Case Manager

    2 weeks ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    About the Role:">As an Operational Case Manager, you will play a vital role in ensuring that injured workers receive timely and appropriate treatment, while also promoting their safe return to work. In this challenging yet rewarding environment, you will develop your skills and expertise in compensation and return to work management.">About DXC:">DXC...

  • Case Manager

    2 months ago

    Melbourne, Australia EML Group Full time

    Case Manager - Recovery & Return to Work EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning...

  • Case Manager

    2 months ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Trainee Case Manager

    3 weeks ago

    Melbourne, Australia DXC Technology Full time

    **About the role** Our Trainee Program offers a step in the door to an opportunity to develop into a Case Manager. We provide customised training, rewarding salaries, and the support you need to launch your new career. This is a customer facing role in a rewarding and challenging environment. **Hybrid working arrangements** In alignment with our...

  • Return to Work Manager

    4 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    About Safety PeopleSafety People is a leader in the workers' compensation sector, committed to delivering exceptional return-to-work outcomes for our clients. Role OverviewWe are seeking an experienced Return to Work Manager to join our team. As a key member of our claims management team, you will play a vital role in ensuring the best possible recovery and...

  • Trainee Case Manager

    3 months ago

    Melbourne, Australia EML Group Full time

    Trainee Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows...

  • Trainee Case Manager

    6 months ago

    Melbourne, Australia EML Group Full time

    Trainee Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows...

  • Recovery and Return-to-Work Case Manager

    2 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About the OpportunityEML, a leading workers compensation and personal injury claims management business, is seeking an experienced case manager to join their Recovery and RTW Team in Melbourne.The ideal candidate will have a passion for customer service, excellent communication skills, and experience managing claims in the workers compensation industry or...

  • Claims Case Manager

    2 weeks ago

    Melbourne, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    About the RoleWe are seeking a skilled Claims Case Manager to join our team based in Melbourne and Regional Victoria. As part of our diverse team, you will play a vital role in making a positive impact on someone's life every day.Job SummaryThis is a permanent, full-time position based in Melbourne – Doncaster, Warrandyte, Croydon, Ringwood, Ferntree...

  • Trainee Case Manager

    6 months ago

    Melbourne, Australia EML Full time

    **Trainee Case Manager**: VIC - Geelong, VIC - Melbourne CBD Workers Compensation Full Time EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over...

  • Return to Work Specialist

    6 months ago

    Melbourne, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Return to Work Specialist

    6 months ago

    Melbourne, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Mobile Case Manager

    2 weeks ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    About DXCDXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process.We have an impressive track record of reliable service, built on decades of experience.Job Description:The Mobile Case Manager supports the Claims team from...

  • Return To Work Case Manager

    6 months ago

    Melbourne, Australia DXC Technology Full time

    Job Description:About the RoleAs a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,Ensuring injured workers receive entitlements in accordance with the Workplace Injury...

  • EML Recovery and Return to Work Case Manager

    2 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business.We foster a learning culture that allows for continual investment in our employees, ensuring a long-term career here at EML. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.As part of our...

  • Trainee Case Manager

    6 months ago

    Melbourne City Centre, Australia EML Full time

    **Trainee Case Manager**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Return To Work Case Manager

    6 months ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    Job Description: About the Role As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for: Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work, Ensuring injured workers receive entitlements in accordance with the 2013, ...

  • EML Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLEML, a leading Workers Compensation and Personal Injury Claims Management business, is dedicated to supporting individuals throughout their return-to-work journey.Our GoalWe aim to provide ongoing support and assistance to injured workers, ensuring they receive the necessary help to recover and return to work successfully.The OpportunityAs a member...

  • Return to Work Specialist

    1 month ago

    Melbourne, Victoria, Australia Haylo People Full time

    About the Role:Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industry. We are currently recruiting for an experienced Case Manager, Senior Case Manager, or Rehab Consultant to join a leading insurer in Victoria.Key Responsibilities:Managing a small portfolio of high-risk injury claims, supporting injured workers...