Customer Experience Manager

4 months ago

Sydney, Australia Inchcape Full time

**What is our aim?**

We aim to exceed our customers expectations and give them something out of the ordinary. We believe that buying a car should be no different to ordering any other products online or in store and each customer should be given choice, value and security.

**So how will we achieve this?**

We need exceptional people to join our team and provide an out of this world experience for our customers. In this role, you will be responsible for management of our in-store customer service team to ensure the delivery of an exceptional customer experience. You will lead and motivate the team and manage expectations to deliver great outcomes.

**Don’t have automotive experience? That’s completely fine because here is what we are looking for**:

- Minimum 3 years’ management experience with the ability to lead a team within a sales/customer service environment
- Someone who understands the importance of providing a “customer first” experience
- Maintains high standards focusing on ensuring customer satisfaction, getting details right, and displaying professionalism and integrity.
- Strong leadership skills with a proven track record in growing, developing and mentoring Team Members ensuring they achieve KPI’s and objectives
- Strong communication and negotiation skills

**Why join us?**
- Enjoy more time doing that you love with additional days off
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

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