Workforce Planner and Analysis Manager

3 months ago


Brisbane, Australia Queensland Health Full time

The RoleThe Workforce Planner and Analysis Manager needs to ensure that immediate and future operational resourcing and scheduling requirements are achieved with a team that works across multiple shift types and working arrangements within a highly dynamic workforce, in alignment to defined service delivery targets and key performance Indicators.
The role, and the team's primary focus is providing appropriate team resourcing via the delivery of timely, effective, and efficient ICT support services for all Queensland Health Staff.
Are you right for this role?To be successful in the role, you will have:

- Demonstrated successful experience in workforce management (WFM) practices in a large, high demand Service Centre with the ability to meet defined SLAs/KPIs, utilizing best practice Workforce Management tools and processes.
- Demonstrated ability or the ability to quickly learn QH Awards, policies, and Human Resource practices to provide accurate and current advice and recommendations, including informing budget and labor review and decisions.
- Well-developed interpersonal, verbal, and written communication skills with the ability to negotiate, advise, influence, and work collaboratively with internal and external stakeholder to develop relationships at multiple levels in a large multi-disciplinary organisation.
- Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy and delegate work to meet agreed service levels in a highly focused customer service environment.
- Proven ability to work as a team member to create and maintain team culture and strong working relationships that balances the delivery of 1st level customer support services that align to SLAs/KPIs while maintaining a healthy, skilled workforce in a dynamic, complex, and changing environment.
- Highly developed problem-solving skills in the areas of performance, demand and resource analysis, process analysis, and implementing solutions to identified problems and continuous improvement opportunities that resolve customer, team, or organisational problems.

**About eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development


  • Workforce Planner

    5 months ago


    Brisbane, Australia DVConnect Full time

    Full-time 6 month fixed-term contract available Located at Brisbane Office Ongoing professional development Who are we? DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create...

  • Workforce Planner

    5 months ago


    Brisbane, Australia DVConnect Full time

    Full-time Permanent & Fixed-term opportunities available Located at Brisbane Office Ongoing professional development Who are we? DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is...

  • Workforce Planner

    5 months ago


    Brisbane, Australia DVConnect Full time

    Permanent Full-time & Fixed-term full-time opportunities available Located at Brisbane Office Ongoing professional development Who are we? DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our...

  • Workforce Planner

    5 months ago


    Brisbane, Australia Public Trust Office Full time

    About the role In the heart of Queensland Public Trustee's (QPT) CED portfolio lies CST, dedicated to empowering Queenslanders through trusted financial services. The CST serves as the primary point of contact for financial management customers, their support networks, and service providers. As a Workforce Planner, you will be a cruicial member of the CST,...

  • Workforce Planner

    3 months ago


    Brisbane, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As the Workforce Planner, you will be responsible for analysing, forecasting, and planning the workforce supply and demand, talent needs...

  • Workforce Planner

    1 day ago


    Brisbane, Australia HelloFresh Australia Full time

    Job Description The Workforce Planner is responsible for scheduling workers to ensure Company rosters are aligned with best practice, regulatory compliance, and production volumes. The position will ensure adequate labour pool and skill depth for the departments which the Workforce Planner partners. Above all, we are looking for people who will make...

  • Workforce Planner

    3 days ago


    Brisbane, Australia HelloFresh Full time

    JOB DESCRIPTION Job Description The Workforce Planner is responsible for scheduling workers to ensure Company rosters are aligned with best practice, regulatory compliance, and production volumes. The position will ensure adequate labour pool and skill depth for the departments which the Workforce Planner partners. Above all, we are looking for...

  • Workforce Planner

    5 months ago


    Brisbane, Australia Queensland Health Full time

    The Workforce Planner in the Health Contact Centre will liaise with internal stakeholders, regarding workforce planning performance information and statistics, to facilitate the exchange of information, support decision making, to assist in the effective and efficient delivery of service for the HCC. Once training has occured, you will have the opportunity...

  • Workforce Planner

    5 months ago


    Brisbane, Australia Hudson Australia Full time

    Our client, a large QLD Government department, is seeking to engage an experienced Worforce Planner to support the objectives of the organisation by designing effective processes and policies, to achieve the desired outcomes, per the departments current Strategic Plan. **Key Responsibilities** - Supporting the establishment, in particular to its customer...

  • Principal Consultant

    5 months ago


    Brisbane, Australia Legal Aid Full time

    About Legal Aid Queensland Legal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. About the divisionLAQ's Corporate Services division plays an...


  • Brisbane, Australia Queensland Rail Full time

    **Principal Workforce Planner**: - Req. Id: 8758- Date: 7 Nov 2024- Location: Brisbane, QLD, AU, 4000- Company: Queensland Rail**You’ll connect Queensland. We’ll connect you to an amazing career.** Queensland Rail is looking for a collaborative Workforce Planning Specialist on a **temporary full time basis until 26/03/2026 **to join our People Planning...


  • Brisbane, Queensland, Australia HelloFresh Full time

    Workforce Planner Role at HelloFreshThe Workforce Planner role is a key position within the company, responsible for scheduling workers to align with best practice, regulatory compliance, and production volumes. This includes ensuring adequate labour pool and skill depth for the departments which the Workforce Planner partners.About the RoleThis permanent...

  • Planner

    4 weeks ago


    Brisbane, Australia Concentis Full time

    Planner Listed 21/10/24 Mining Contract or Temp Brisbane Here at Concentis, we are partnering with a Tier 1 mining client to find a self-motivated Project Planner with a passion for overseeing the successful delivery of capital projects. In...

  • Lead Planner

    5 months ago


    Brisbane, Australia Siemens Full time

    At Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable and cost-effective...

  • Workforce Planner

    6 months ago


    Brisbane, Australia Super Retail Group Full time

    Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. You will work with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure **The key...

  • Workforce Analysts

    2 months ago


    Brisbane, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - People, Property and Security Division - Brisbane (QLD), Canberra (ACT) or Melbourne (VIC) - _Applicants should have HR and data experience._ - _Must have a flexible approach to problem solving and demonstrated initiative._ - _Multiple vacancies across multiple locations._ **Who we are** The People,...

  • Planner

    1 month ago


    Brisbane, Australia Michael Hill Full time

    With a continued focus on the future, Michael Hill is looking for an energetic and career-focused Planner to join our Global Merchandising Team in Cannon Hill Brisbane.  The Planner role oversees the planning function within a category, including leadership & mentorship of a planning assistant. This role will drive strategies that maximise sales & profit...


  • Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses Queensland Fire and...

  • Network Planner

    5 months ago


    Brisbane, Australia Virgin Australia Full time

    **Work type**: Full Time **Location**: Brisbane **Job type**: Network & Revenue **Applications close**: **Network Planner**: **Network Planner** **Southbank, Brisbane (flexibility to work from home some days)** **Full time, permanent position** Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done...

  • Project Planner

    3 weeks ago


    Brisbane, Queensland, Australia Duratec Full time

    Job Title: Project PlannerAre you a skilled project planner looking for a new challenge? We have an exciting opportunity for a Project Planner to join our team at Duratec Australia.About the RoleWe are seeking a highly motivated and experienced Project Planner to join our team. As a Project Planner, you will be responsible for preparing accurate...