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End User Support Specialist
2 months ago
Responsible for maintaining and supporting end-user devices (workstations, mobile and multi-functional devices)
- Delivering against IT processes including resolving Incidents escalated from the service desk, Request, Change, Problem, and Knowledge Management
- Responsible for the development of processes, documentation, and knowledge management for EUC
- Delivering required tasks for IT and business projects
- Delivering IT EUC strategy and roadmap which includes driving continuous improvements across the EUC environment
- Ensuring IT Asset Management for EUC devices and maintaining a stable and secure EUC environment
- Providing quality customer service to all internal stakeholders and end-users in a timely manner.
**You have**:
- Demonstrated experience as a EUC or Desktop Engineer
- Excellent technical experienc
- Demonstrated analytical and problem-solving skills
- Strong customer service focus and quality control skills
- Highly developed time management skills
- The ability to work in a fast-paced environment
Kind Regards,
Vipul Chaudhary
Carecone Pty ltd.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you a Australian Citizen?
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