El1 Assistant Director

2 weeks ago


Brisbane, Australia Australian Criminal Intelligence Commission (ACIC) Full time

Location: Brisbane, Canberra
- Ongoing/Non-ongoing

The Australian Criminal Intelligence Commission (ACIC) is Australia’s national criminal intelligence agency. We advise senior decision makers on serious and organised crime impacting Australia. We are a full member of the National Intelligence Community, an Attorney General’s Portfolio agency, and a member of the Five Eyes Law Enforcement Group.

The ACIC is at the forefront of tackling serious and organised crime targeting Australia, both within our borders and offshore. Our staff operate against a pervasive, transnational and globalised criminal threat, and work hard to realise an Australia hostile to criminal exploitation. As a small agency that makes a real impact on serious and organised crime, we need talented and dedicated people who are intelligent, highly capable and seeking to make a difference to the lives of all Australians.

**About the branch**
The Intelligence and Information Systems (IIS) Division provides critical ICT infrastructure, systems and services for the ACIC and its partner agencies in support of its strategic purpose and mission. The Chief Information Officer Branch (CIO) is responsible for the provision and support of the ACIC’s critical infrastructure such as data centres, networks, service desk, desktop, video, cyber security and enterprise architecture. This includes the availability, continuity and security of ACIC's intelligence, national policing, research and corporate information systems and services both domestically and overseas.

**About the role**
The Assistant Director, End User Support is responsible for leading second-level teams supporting the ACIC’s information systems and ICT services, including end-user computing, meeting rooms and unified communications across multiple sites.
- Sound leadership and people management skills, including demonstrated experience managing the day-to-day operations of a multi-disciplinary geographically dispersed IT support team.
- Proven ability to develop and maintain productive relationships with a broad range of internal and external stakeholders including other support teams, clients, colleagues and suppliers.
- Demonstrated proficiency to coordinate the investigation and resolution of major incidents and the preparation of post-incident reports.
- Well-developed technical skills relevant to the support and maintenance of end user services including virtual desktop solutions, mobile devices, end user software, network printers, and unified communications.
- Strong verbal and written communication skills

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS, unless the agency head has agreed otherwise, in writing. For further information, contact the Recruitment Team.
- The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain, or continue to hold, the required security clearance for this role. All ACIC employees are required to hold a minimum Negative Vetting 1 security clearance, unless otherwise specified.
- To be eligible to work at the ACIC, you must be fully vaccinated against COVID-19. Being fully vaccinated ensures the health and safety of all employees, and the Australian community. Satisfactory proof of vaccination status will be required before you are able to commence employment with the ACIC.

More information about our conditions is available in the ACIC Enterprise Agreement 2016-2019 and Determination 2019/1 on our website.



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