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End User Computing

4 months ago

Brisbane, Australia Australian Retirement Trust Full time

**An opportunity exists to join our Technology team as an End User Computing (EUC) Technician on a full-time permanent basis.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As an End User Computing (EUC) Technician, you will provide onsite support for first and second level Technology enquiries

Key accountabilities will include:

- Provide support to staff when stationed at the Tech Hub, including assisting users with hands on support, training and in person “how to” assistance
- Provide IT support for laptops, mobiles, printers, peripherals and AV devices
- Investigate, diagnose and resolves hardware and software faults related to end-user devices

For a full list of the key accountabilities, please refer to the position description.

This opportunity is available on a **full-time, permanent** basis.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Proven ability to effectively plan, prioritize and manage multiple and competing activities
- Strong analytical and problem-solving skills and the ability to maintain, support and implement upgrades to end user systems.
- Previous experience working in an IT customer service role, within a company or environment of similar size/complexity.
- Demonstrated experience with using and supporting Windows 10 and associated Desktop Applications/Web Apps.
- Demonstrated experience with supporting and configuring Mobile Devices

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $240 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

**How to apply