Technical Service Manager
2 weeks ago
**About us**
There’s something special about working for Macquarie Technology Group. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do We make a difference and we’re #SoUnTelco in everything we do.
If you want to make a difference, then this is the place for you
**The Role**
Macquarie Technology’s Technical Service Centre (TSC) operates within the HUB on a 24x7x365 basis and manages and maintains Macquarie Telecom and Network Infrastructure and services, and our customers network services and products, to strict Service Level Agreements.
**Your role will be to lead a group of both emerging and highly skilled Network Engineers, whilst also being a central point of coordination for business-as-usual service requests, customer related escalations, changes to the production environment and management of service fault escalations with third party service providers and vendors.**:
**The HUB is a collaboration of** **Customer Service, Network Engineering and IT Service Management Support functions focussed on servicing inbound technical queries from our customers across all our Hosting, Voice, Data, Mobile, Billing and Management Tools products and services. The HUB is also a provider of proactive and responsive Service and Network monitoring and management.**:
**What you'll be doing**
- Leading a group of both emerging and highly skilled Network Engineers, whilst also being a central point of coordination for business-as-usual service requests, customer related escalations, changes to the production environment and management of service fault escalations with third party service providers and vendors
- Continuous Proactive Service and Network Monitoring
- Technical resolutions for the issues logged by customers
- Prioritisation of work/service requests from customers
- Ongoing communications with both internal and external stakeholders on the progress of their service requests and incidents.
- Coaching, mentoring, training, development, recruitment, and retention of our Network Engineering staff.
- Escalation and management of faults with third party service providers and vendor technical support teams, driving support processes to satisfactory outcomes.
- Participate in the 24/7 On-Call availability for Incident Management and Escalation
- Challenge processes and procedures, identify and implement improvements to enhance the customer service experience or improve operational efficiencies
**Your ideal skills & experience**
- STEM related University Degree (e.g. Engineering, Computer Science, etc.)
- Industry based certification at Professional level (e.g. CCNP or JNCP)
- Industry based certification at Expert level (e.g. CCIE or JNCIE)
- ITIL V3 or V4 Foundations or above
- 5+ years’ experience leading high performing teams in customer facing environments, preferably working in TSC/SOC/Technical Contact Centres with external clients, or professional service functions
- 10+ years’ experience working with service providers or large-scale enterprise networks, either directly, or from within a vendor’s professional services or technical support centre
**Why Us**
- You’d be joining a company that has the **highest Net Promoter Score on the ASX**, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- **You’ll get to make an impact**:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action
- **We Invest in you**:Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group
-
Technical Services Manager
1 month ago
Sydney, Australia The Aicila Group Full timeWe are incredibly excited to present this opportunity to our client, a global animal nutrition business. They are a worldwide leader in their field and continue to grow and strengthen in the markets in which they serve. We are currently looking for a **Technical Services Manager to cover Australia & NZ**. This role will provide technical guidance to the...
-
Technical Services Manager
4 days ago
Sydney, Australia White Bay Full timeAbout My Client:A leading Australian telecom company, centered in Sydney, is on the lookout for a Technical Service Manager. Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its operations to further elevate the customer experience. They pride themselves on a culture of...
-
Technical Services Manager
4 weeks ago
Sydney, Australia St Andrew's Cathedral School Full time**What is the Role?** **Who will the successful applicant be?** - Hold qualifications in facilities or property management, trade or other related area - Experienced in facilities/property management, or construction and maintenance of buildings and property - Technical expertise in HVAC and other facilities systems - High level computer literacy including...
-
Technical Service Desk Manager
1 month ago
Sydney, Australia HOLT EXECUTIVE Full timeNew South Wales, Sydney, Australia - $140000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits - Permanent - V-32073 Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment...
-
Customer Success Manager
1 month ago
Sydney, Australia Genesis IT&T Pty Ltd Full time**Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Customer...
-
Technical Account Manager, Financial Services
4 weeks ago
Sydney, Australia Amazon Web Services Australia Pty Ltd Full timeExperience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...
-
Strategic Account Manager
1 month ago
Sydney, Australia People Ninjas Full timeWe are looking for a fastidious technically minded individual to join our Global Sales and Service team at PowerShield, based in Sydney in the position of Strategic Account Manager and Technical Services. PowerShield specialises in the design, manufacture, installation and operation of advanced battery monitoring systems for organisations with critical...
-
Technical Services Engineer
4 weeks ago
Sydney, Australia MongoDB Full timeMongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes...
-
Technical Services Analyst
36 minutes ago
Sydney, Australia Healius Full timeAbout us Healius Limited is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty...
-
Superintendent, Technical Services
3 weeks ago
North Sydney, Australia cimic Full timeAbout The Role Pembroke Resource’s Olive Downs Complex is a greenfield project located 40 kilometres South-East of Moranbah, which commenced mining operations in mid-2023. Thiess has been awarded a five-year contract to deliver full-service mining operations, including mine planning overburden removal, drill and blast, load and haul (autonomous),...
-
Technical Services Specialist
1 month ago
Sydney, Australia InterSystems Full timeJob SummaryAn experienced Windows Desktop/Server and Infrastructure Support Specialist is sought to join our Technical Services team, responsible for providing support and assistance with hardware and software for select employees.ResponsibilitiesProvide technical support to internal staff and guests at all levels of seniority and IT literacy.Liaise with...
-
Technical Analyst
1 month ago
Sydney, Australia NSW Government -NSW Rural Fire Service Full time**Technical Analyst** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $103,325 - $114,367 p.a. plus 10.5% superannuation - Location: Sydney Olympic Park (flexible working arrangements considered) - Ongoing learning and development - One ‘Agreed Absence’ leave day per calendar month in...
-
Technical Services Engineer, Infrastructure
2 weeks ago
Sydney, Australia MongoDB Full timeMongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as...
-
Technical Account Manager
4 weeks ago
Sydney, Australia Technology People Australia Full time**Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.** **Additionally, your involvement in release...
-
Technical Alignment Manager
1 month ago
Sydney, Australia The Recruitment Company Full timeJoin a leading IT Support and Services organisation with a focus on the highest levels of customer service. The purpose of the Technical Alignment Manager role is focused on being the standards and alignment evangelist for the end client. The role will develop a technical relationship with clients to align them to process and outcomes. **_ The role:_** -...
-
Technical Support Manager
4 weeks ago
Sydney, Australia Latitude IT Full timeOur client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences. **Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...
-
Technical Account Manager
1 month ago
Sydney, Australia The Movement Advisory Full timeSalary $135K + bonus - CBD location & WFH - Financial powerhouse **Company downlow** This world leader in financial markets has an impressive history of growth, trust & innovation. They are working on some super sexy projects! This has got huge airtime with the big players in the finance world. They understand the grind and are offering a true hybrid...
-
Technical Program Manager
3 weeks ago
Sydney, Australia Amazon Full timeDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to...
-
Technical Services Engineer
2 weeks ago
Sydney, Australia Fujitsu Full timeTechnical Services Engineer We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the...
-
Technical Account Manager
4 weeks ago
Sydney, Australia Optus Full time**Technical Account Manager**: **Date**:18-May-2023 **Location**: Sydney (Macquarie Park HQ), Australia **Company**:Singtel Group **About the role** Operating within the Satellite Sales team with a focus on the **Broadcast & Media** segment, the role is responsible for the maintenance and growth of revenues as well as the product lifecycle, delivery and...