Technical Services Engineer

4 weeks ago

Sydney, Australia MongoDB Full time

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Sydney, for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers and partners encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.

You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' and partners’ needs - working with our product management and development teams on their behalf. 

You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of MongoDB's top ISV partners and ensure excellence for our joint customers. 

In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshootingShould have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)Experience managing large scale databases (e.g. RDBMS or NoSQL)Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and cachingExperience building and maintaining complex mission-critical production database systemsBe able to read and write code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etcExperience working with APIs and other application integration technologiesBroad awareness of customer workloads and use cases, including performance, availability, and scalabilityExperience analyzing issues holistically, from the application tier through the database, down to the storageGenuine desire to help peopleAbility to think on your feet, remain calm under pressure, and solve problems in real-timeDesire and ability to rapidly learn a wide variety of new technical skillsCollaboration: Ability to work collaboratively amongst cross functional teams (partner, sales, support, customer success, etc)Willingness and clarity of thoughts to be able to work in ambiguous multi-party situations where motivations and incentives are sometimes misalignedGeneral understanding of partner ecosystems

Bonus Points

Experience in one or more programming languages developing applications using a NoSQL or SQL databaseStrong understanding of authentication systems such as LDAP, Kerberos, ADExperience using or managing MongoDBExperience using distributed version control systems, and in particular gitExperience using any cloud services stack such as AWS, Azure or GCPExperience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.Experience in working software product teams, and familiarity with product release processes from planning to release

Experience with one or more 3rd party partner technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc.

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training.In 6 months, you will be comfortable working frontline with our customers and partners. You will also complete the MongoDB Certified DBA Associate exam.In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

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