Technical Support Manager

OverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Technical Support Manager, you'll play a critical role in helping us deliver on this mission.The Customer Experience & Success (CE&S) organization is responsible for building trust and confidence for every person and organization...

**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

Job OverviewThe Support Account Manager role at NetApp is a critical component of our customer success team. This position is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients.Key ResponsibilitiesCollaborate with NetApp customers and designated...

**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

Job DescriptionWhat you get to do in this roleUse your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.Manage a mature team ,...

Job DescriptionWe are seeking a highly skilled Technical Support Management Lead to join our team at ServiceNow. As a key member of our organization, you will be responsible for leading our technical support team and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of technical support professionals to...

Job DescriptionWe are seeking a highly skilled Technical Support Management Director to join our team at ServiceNow. As a key member of our organization, you will be responsible for leading our technical support team and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of technical support professionals to...

**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

OverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Technical Support Manager, you'll play a critical role in delivering a seamless support experience for our customers.Within our Customer Service & Support organization, we leverage Microsoft's AI technology to help consumers,...

Transforming Support OperationsAt ServiceNow, we're revolutionizing the way organizations work. As a Technical Support Management Lead, you'll play a crucial role in shaping our support operations to deliver exceptional customer experiences.Key ResponsibilitiesLead the development and implementation of support strategies to drive customer satisfaction and...

About the RoleThis position plays a crucial part in shaping the customer experience for ServiceNow's clients. The ideal candidate will be an experienced technical support professional with a proven track record in managing and exceeding key performance indicators and metrics.Key ResponsibilitiesLead efforts to hire, develop, and build a talented technical...

Job Title: Technical Support Management LeadJob Summary: We are seeking a highly skilled Technical Support Management Lead to join our team at ServiceNow.Key Responsibilities:* Lead efforts to hire, develop, and build a technical team.* Manage and exceed Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.*...

Job DescriptionWhat you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support....

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

**Your new opportunity**: We have a career opportunity for a **Technical Support Specialist **to join our high performing national Off-Highway Engineering & Technical Support team, based at Kings Park. In this role you will: - Provide technical support to Penske's Defence Programmes Group (DPG), OEMs and end customers in the Marine & Defence market within...

About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Digital Support Technician, you will be responsible for providing comprehensive technical support to end-users, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction.This role involves diagnosing and...

**Job Title: Consultant - Technical Support** **Location: Sydney** **Key Responsibilities**: - Provide first-level client support by diagnosing and troubleshooting software and hardware issues related to our solutions. - Collaborate with internal teams and external clients to resolve complex technical issues and escalate cases when necessary. - Offer...

Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Real Time Australia. As a key member of our Technical Support organization, you will be responsible for resolving complex technical issues and providing technical guidance to our customers.About the Role:Implement, maintain, or provide...

Pathfinder Recruitment is seeking a skilled Technical Support Specialist to join a well-established Sydney-based Accounting Firm. As a key member of the IT team, you will be responsible for delivering exceptional technical support solutions across the business.About the RoleWe are looking for an experienced IT professional with a strong background in...