Technical Support Manager

7 months ago

Sydney, Australia Latitude IT Full time

Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences.

**Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work environment.

**Responsibilities**:

- Lead deskside support team, providing guidance and technical expertise.
- Ensure timely issue resolution, minimizing disruptions.
- Collaborate with IT leadership for aligned support strategies.
- Oversee hardware, software, and peripheral deployment and maintenance.
- Monitor metrics and enhance service quality.
- Handle escalations and critical incidents.

**Qualifications**:

- Bachelor's degree or equivalent experience; Master's preferred.
- Proven deskside support or technical leadership experience.
- Strong technical proficiency in hardware, software, and OS.
- Excellent communication and interpersonal skills.
- Familiarity with ITSM tools.
- Certifications in relevant areas a plus.

**Benefits**:

- Competitive salary and bonuses.
- Comprehensive benefits package.
- Professional growth opportunities.
- Collaborative and innovative work environment.

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