Technical Services Specialist

1 month ago


Sydney, Australia InterSystems Full time

Job Summary

An experienced Windows Desktop/Server and Infrastructure Support Specialist is sought to join our Technical Services team, responsible for providing support and assistance with hardware and software for select employees.

Responsibilities

  • Provide technical support to internal staff and guests at all levels of seniority and IT literacy.
  • Liaise with external support personnel where needed for the setup of special projects – such as shows, demonstrations and on-site training courses. Where appropriate, provide informal technical training to users for minor tasks.
  • Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing, and migration of users’ old data onto the newly-built system.
  • Log and update technical support incidents in incident management systems.
  • Maintain availability of storage for ad-hoc backups of users’ systems and for regular backups of all server resources. Take steps to ensure that users are making appropriate choices for the storage, protection and security of their data.
  • Set up, maintain, support and arrange repairs for printers.
  • Co-operate with technical support staff outside the APAC Region and contribute to providing a coherent support strategy across InterSystems worldwide.
  • Install all manner of software on internal PCs as needed by various InterSystems departments. Ensure systems are kept current with security patches and with up-to-date virus protection at all times.
  • Respect and maintain the confidentiality and security of sensitive files owned by the various departments, notably HR and Finance, and office-wide emails. Take proactive steps to enhance security wherever possible.
  • Self-assess development or training needs applicable to the post and advise the Manager of options.
  • Manage relationships with local suppliers and purchasing for IT equipment and software.

Experience & Qualifications

  • Good experience configuring, maintaining and troubleshooting PC hardware and Windows and Apple operating systems in a networked environment
  • Ability to support Apple devices MacBooks/Ipads in an enterprise environment
  • Good system administration skills, focusing on Microsoft Windows Server //, Active Directory
  • Proven problem-solving and technical support skills
  • Ability to organise and complete more complex projects while still dealing effectively with routine support issues.
  • Good interpersonal and communication skills.
  • Knowledge of TCP/IP networking. Ability to configure network connectivity, including knowledge of routine elements of this including structured cabling, switches, wireless networking, VPN, dial-up networking, DNS and DHCP and wide area networking.
  • Extremely high accuracy and attention to detail.
  • The post-holder must also take into account the operational implications of deploying or altering systems, and anticipate and address possible side-effects and security implications.
  • The post-holder must be able and willing to travel to other offices within the region to support operations and any special projects as required from time to time

 

Education and Training

Degree in Information Technology

 

 


  • Technical Specialist

    1 month ago


    Sydney, Australia InterSystems Full time

    **Job Summary** **Responsibilities** - The tasks typically undertaken by a technical specialist as part of a project are: **Integration** Technical specialists are responsible for: - Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the...


  • Sydney, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...

  • Technical Specialist

    1 month ago


    Sydney, Australia Fuse Recruitment Full time

    **Sydney CBD NSW** **$110 - $130 per annum, Benefits: Plus super** **Full time** **We are looking for a Technical Specialist to join our clients team!** Our client have been specialist covering mobile risk since 1990. They have been focused on developing simple and niche products solutions for brokers to help their clients get on with business. You will...


  • Sydney, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Technical Specialist

    4 weeks ago


    Sydney, Australia Allianz Australia Full time

    **Technical Specialist - Liability Claims | NSW - Sydney** Ideal role for a Senior Claims Manager who is ready to take the next step in their career! - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what’s right **Want to be inspired to push the bar higher?** A rare opportunity exists for...

  • Technical Specialist

    4 weeks ago


    Sydney, Australia eHealth NSW Full time

    **Employment Type**:Permanent Full Time - **Position Classification**:Health Manager Level 3 - **Remuneration**:$122,850.00 - $139,559.00 per annum + 11% superannuation - **Hours Per Week**:38 - **Location**:Flexible working with a mix of working from home and from our offices in Chatswood - **Requisition ID**:REQ452691 - **Applications Close**:Sunday, 10th...


  • Sydney, Australia Tal Services Limited Full time

    Company DescriptionFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great...


  • Sydney, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life.  From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Technical Specialist

    4 weeks ago


    Sydney, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...


  • Sydney, Australia Australian Payments Plus Full time

    **23rd February, 2023**: **The Who**: AP+ brings together BPAY, eftpos and NPP into an integrated group. We’ve created a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. At AP+ we're changing the game. We're...


  • Sydney, Australia InterSystems Full time

    Job SummaryInterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of the product support and services team, you will develop your technical, professional, and personal skills, within a learning environment based on...


  • Sydney, Australia Healthcare Professionals Group Full time

    **Benefits** - CBD location - brand new beautiful offices with harbour & city views - Close to transport links, cafes, gyms, bars - Permanent position - Growing company - great opportunities for career advancement - Work-life balance - WFH and the office after training - Additional benefits including bonuses, annual conferences & overnight team...


  • Sydney, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Technical Specialist

    1 month ago


    Sydney, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...


  • Sydney, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...


  • Sydney, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • Sydney, Australia Supply Chain Full time

    **Technical Training Specialist** - **Permanent Opportunity**: - **National Role**: - **WFH Flexibility**: - **Be part of exciting growth **About the Opportunity** The role of the training specialist is to ensure that technical training is effectively and consistently delivered across all Primary Connect distribution sites. Their goal is to equip all...


  • Sydney, Australia Hatch Full time

    ** This role is at Vanta (not for Hatch)** Hatch is supporting Vanta to find a great Technical Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Vanta. **About the role at Vanta** As...


  • Sydney, Australia B & K Consulting Full time

    **Customer Technical Support Specialist**: **Sydney NSW** **$70,000 - $80,000 Annually** **Full time** - Fantastic opportunity for those passionate about technology and finance - A varied role that welcomes initiative and collaboration - Generous Employee Benefits Your duties and tasks: - Delivering top-tier technical support to valued customers. -...


  • Sydney, Australia Halcyon Knights Full time

    Council Opportunity - 6 Month Contract - Camden NSW Technical Systems Administrator **Position Purpose** To provide a high level of technical systems administration and support to the Council and be responsible for leading the design, testing, and implementation of ICT systems, including cloud computing, systems software, and automation software, in...