Helpdesk Manager

2 weeks ago


Sydney Central Business District, Australia Paxus Australia Pty Ltd Full time

Posted 19 June 2023
- SalaryNegotiable
- LocationSydney CBD
- Job type Permanent
- DisciplineIT General
- Reference261889_1687160415

**Job description**:
Are you an experienced Helpdesk Manager with a passion for providing exceptional IT support? Do you thrive in fast-paced environments and have a proven track record of managing Level 1 and Level 2 teams to deliver outstanding customer service? If so, we have a fantastic opportunity for you

Introducing our renowned company, a leader in delivering cutting-edge technology solutions across industries. We are currently seeking a talented and dedicated Helpdesk Manager to join our team on a permanent basis and lead our customer support initiatives to new heights.

**Requirements**:

- Proven experience as a Helpdesk Manager, overseeing 5-6 Level 1 and Level 2 support teams.
- Exceptional leadership and people management skills, including the ability to motivate and develop team members.
- Outstanding customer service skills, with the ability to communicate effectively and build rapport with clients.
- Analytical mindset and problem-solving abilities to identify trends, improve processes, and enhance team performance.
- Relevant certifications (e.g., ITIL, HDI) and a bachelor's degree in a related field are highly desirable.

If you are a Helpdesk Manager with experiecnce leading Level 1 and Level 2 staff, this permanent opportunity is tailor-made for you Join us in providing exceptional IT support and be part of a team that makes a real difference.

To apply, please submit your resume and a cover letter highlighting your relevant experience and accomplishments. We are excited to welcome you to our team and embark on a journey.



  • Sydney, Australia Elcom Full time

    **Elcom Office**: 100 William St, Sydney 2000, Australia **Department**:Operations This is a great opportunity for a customer focused Helpdesk (L1&2) professional to work within a small but dedicated team of specialists for a global provider in digital content management solutions. We are seeking to appoint a Junior Help Desk professional to join our...


  • Sydney, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- Contract or TemporaryOur client is a leading financial services firm seeking an Application /HelpDesk Support to join their Sydney team on an initial 6m contract. The Application Support / HelpDesk staff member will help to cover level 1 support for the back office systems. **Key requirements**: - Strong analytical ability -...

  • IT Helpdesk Analyst

    5 days ago


    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- PermanentOur client is a top tier global bank seeking a junior Helpdesk IT Support Analyst to join their team in Sydney. **Responsibilities**: - First point of call for providing timely and cost effective IT support to the business - Logging tickets and calls via help desk applicaiton - Troubleshooting desktop and network related...

  • Itsm Lead

    3 weeks ago


    Sydney Central Business District, Australia D4C Full time

    Who are we? Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of John Holland, Service Stream and WSP to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney. What we are passionate about D4C is a fast-growing...

  • Help Desk Analyst

    5 days ago


    Sydney Central Business District, Australia Charterhouse Full time

    **Level 1 / 2 Helpdesk position**: - **ASAP Start (Permanent position)**: - **Sydney based** **About the company** Our client, A global leading provider of small electrical appliances in the consumer products industry is looking for a System Administrator within its Sydney subsidiary. **About you** - A positive, results oriented and customer focused...


  • Sydney Central Business District, Australia Robert Half Full time

    Transformative, visible & hands-on Service Desk Manager role focusing on team management, automation & business engagement. Global Education provider **THE COMPANY** This organization is a large and well-known Australian Education provider employing 5000+ staff in office locations across Australia, New Zealand, North America, Europe, Africa, Asia, and the...

  • Helpdesk Level 2

    2 days ago


    Brisbane Central Business District, Australia TEKsystems Full time

    TEKsystems, Inc - Posted: 08/05/2023 **Location**: - Brisbane CBD**Employment Type**: - Contract **Job ID**: 537976 **Job Summary**: We have partnered with a leading brand in the superannuation space to help find a level 2 Service Desk Consultant. You will be the face of IT for all employees, being the go to person for everything technical. During this...

  • Helpdesk Consultant

    3 weeks ago


    Sydney, Australia LEAP Legal Software Full time

    Are you a technical whizz looking for a new challenge? Deliver exceptional customer service to troubleshoot our clients’ issues Be part of a supportive and nurturing team ABOUT LEAPLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30...


  • Sydney, Australia Talent Web Full time

    Surry Hills Location - Supporting C-Suite/HR & Ops - In office role (limited WFH) Our fellow Bcorp client is on the search for an Office & Facilities Manager Due to the nature of the support needed in this role, the WFH is limited but there will be flexibility around the hours needed. The role will be supporting the busy Sydney team and oversight of the...


  • Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- Contract or TemporaryOur client is looking for a Facilities Manager to support their Sydney business. **Key responsibilities**: Effective management of all Facilities Services across locations in Australia, including but not limited to: - M&E services; Fabric; Cleaning; Waste; Mail; Reprographics; Archiving; Reception;...


  • Sydney, Australia Thomson Geer Full time

    **About Thomson Geer**: Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their...

  • IT Support Manager

    3 days ago


    Sydney, Australia VOCUS Full time

    Passionate & collaborative team with supportive culture - Flexible work - 2 days in the office, 3 days WFH - Generous discounts on power, gas, mobile and internet Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to **Do it. Own it. Love it**. and...

  • IT Manager

    3 weeks ago


    Sydney, Australia TMGM Full time

    The IT Manager will play a crucial role in managing our IT operations across multiple countries. You will be responsible for leading a team of IT support technicians, ensuring the delivery of high-quality technical support and services. This position demands a leader who can foster a culture of collaboration, innovation, and excellence across different...

  • Service Desk Support

    3 weeks ago


    Sydney, Australia Randstad Australia Full time

    Job Title: Service Desk SupportLocation: SYDNEY, CBD Position Overview: As a Service Desk Support, you will play a critical role in providing responsive and effective technical support to our internal users, ensuring the smooth functioning of our business applications and IT systems. You will be the first point of contact for local helpdesk requests,...

  • Office All Rounder

    5 days ago


    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Permanent Reference BH-369370-2 Industry Admin & Secretarial Salary per annum - Min: AUD 55000 - Max: AUD 65000 **Join a vibrant team and grow your career in this new fantastic opportunity!** **Responsibilities** - Daily customer liaison, managing orders from order entry to accounts receivable and banking - Management of online...


  • Sydney, Australia Halcyon Knights Full time

    **Skills and Experience** - Excellent customer service and communication skills; - Good problem solving and troubleshooting techniques; - Sound technical knowledge to work in our dynamic team environment; - Excellent time management skills and a focus on delivery; and - Diploma or a Degree Qualification in IT. **Required technical skills**: - Demonstrated...


  • Sydney, Australia Macro Recruitment Full time

    Initial 2 month contract with a global managed service provider in the Sydney CBD. For a Level 2 Help desk or Desktop Support technician to support windows and mac users. Requires experience with Experience with VPN, Soft Phones, Remote Desktop, VDI and to be be fully vaccinated Salary guide $34 per hour inc supa Sydney CBD The Level 2 Team is considered...

  • Change Consultant

    3 days ago


    Sydney, Australia Vine Resources Full time

    Melbourne, Sydney or Brisbane / contract / Neg day rate inc super - David Lawrence REFER A FRIEND- We're seeking a Change Consultant to lead training efforts for a large-scale point of sale (POS) system rollout. This role involves crafting effective training visualisations collaborating with stakeholders and ensuring a smooth transition for thousands of...

  • Systems Trainer

    39 minutes ago


    Sydney, Australia ACRWORLD Full time

    $100,000+ Super - Alexandria Location - Leading Construction Co. **About Them**: This leading Commercial Fit Out Construction company with decades of experience across the residential, commercial and industrial sector are seeking a meticulous **_ Systems Trainer & Applications Support Analyst_** to create and maintain an efficient training function across...

  • Facilities Manager

    5 days ago


    Sydney, Australia Investa Full time

    **We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.** Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in...