Itsm Lead

4 weeks ago


Sydney Central Business District, Australia D4C Full time

Who are we?
Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of John Holland, Service Stream and WSP to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney.
What we are passionate about
D4C is a fast-growing organisation with a large pipeline of work, and we are seeking motivated, talented, and driven individuals to join our team. The D4C consortium comprises of industry leading organisations who have a shared purpose and who care deeply about what we do, and how it impacts the community as well as our people.
Collectively, we are committed to “Delivering Differently”, asking if there's a better way to do things and building and promoting a diverse, inclusive, and flexible workforce.
What are we looking for?
As the IT Service Management (ITSM) Lead you will play a crucial role in overseeing and optimising the organisation's IT service delivery processes. Your primary responsibility will be to design, implement, and maintain IT service management strategies that align with the business's goals, ensuring the highest level of efficiency, customer satisfaction, and service quality.
The opportunities in this role / roles includes, but are not limited to:

- Work with our Joint-Venture partner to ensure audits are carried out on time
- Review and resolve any audit defects / findings
- Build and maintain relationships with key Technology vendors
- Ensure contracts are renewed or terminated based on business requirements in advance of the renewal date
- Support & guide the Helpdesk on Cyber related incidents
- Work with our Joint Venture partners and vendors to ensure controls are in place to mitigate Cyber threats
- Participate in Technology meetings to understand broader business challenges and opportunities

**Essential Requirements**:

- Relevant tertiary qualification
- ITIL Foundation
- In depth knowledge of a Service Delivery function
- Helpdesk metrics, SLAs, KPIs
- ISO27001 awareness
- Leadership capability
- Clear and positive communication

This role is important to our future growth and impact. We are looking for someone who has a can-do, positive attitude, who is consultative and able to get things done.
D4C commits to delivering water for our customers, to protect Sydney's iconic way of life and leave a legacy for future generations. The D4C consortium is comprised of industry leading organisations and together we care deep about what we do and how it affects the community as well as our people. We are committed to “delivering differently” by building and promoting a diverse, inclusive and flexible workplace, as well as fostering a culture where the environment and the safety of our people are our top priority.



  • Sydney Central Business District, Australia Paxus Australia Pty Ltd Full time

    Posted 01 November 2023 - SalaryNegotiable - LocationSydney CBD - Job type Permanent - DisciplineSoftware Development + Testing - Reference263578 **Job description**: - **Permanent Opportunity**: - **Salary around $170,000 depending on provided experience**: - ** Hybrid Working Environment - WFH/Office** One of Australia's largest financial institutions...


  • Sydney, Australia Toll Group Full time

    Company Description **About Toll Group** The global Corporate Affairs team support brand and reputation, media relations and public relations, corporate social responsibility, sponsorships, stakeholder and industry engagement, and government affairs and public policy. Our team of specialists are based around the world and partner with both the Global...


  • Sydney, Australia Tata Consultancy Services Full time

    **Must-Have** - Strong Service Management Experience in IT Industry preferably in media industry in specific - Good understanding of Incident, Problem, and change management of Service Delivery - Must have a strong hold on MS excel, PPT, word to do day to day job. - Hands-on experience of ticket categorization for proper reporting. - Good knowledge of...


  • Sydney, Australia Tata Consultancy Services Full time

    **Must-Have** - Experienced with control frameworks used in IT SOX, COSO, COBIT and how this applies to the achievement of IT SOX objectives - Technology Compliance and Information Security. - Requires technical knowledge of IT controls, SOX and PCI compliance. - Extensive experience and knowledge on design of IT General Controls, IT Application Controls,...

  • Service Manager

    7 days ago


    Sydney, Australia Commonwealth Bank Full time

    **ITSM Opportunity across Windows SOE**: - **Limitless learning and development opportunities**: - **Access to world leading technology tools and platforms**: - **Enviable staff benefits across banking, health and wellness** **See Yourself in the Team** This role sits within our End User Experience (EUX) team, a part of the wider Global Technology...


  • Sydney, Australia Balance Recruitment Full time

    This government agency is located in the centre of metropolitan Sydney. They are looking for an IS Service Desk Lead to manage a team of 3 staff. - Start ASAP in a contract till end June 2023 - Generous daily rate - Office based role This contract role will see you manage a team of 3 technical specialists responsible for the operational maintenance of the...

  • Service Delivery Lead

    1 month ago


    Sydney, Australia NSW Government -NSW Electoral Commission Full time

    **_Gain extensive experience delivering ICT projects working on various types of election events _** - **_Great work/ life balance with Flex Days Off in addition to Annual Leave_** - **_Join a great team of individuals with a supportive environment _** **_About the Role_** The role implements the client support strategy and provides technical support to...


  • Sydney, Australia Talent International Full time

    australia sydney permanent au$135000 - au$145000 per annum- **Permanent Career Opportunity with Big 4 Consultancy**: - **Sydney location, full working from home flexibility and fully remote working available (open to applicants across Australia)**: - **Competitive Salary on offer** A international leading consulting firm is expanding their ITSM Service...


  • Sydney, Australia EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...


  • Sydney, Australia Certus Recruitment Group Full time

    **Principle Cloud Operating Model Consultant** **250-300k Package + Excellent Benefits** **Melbourne or Sydney** Our highly regarded client is an Australian-based cloud consultancy focused on large commercial and public sector organisations. Through leveraging proven methodologies, they deliver hyperscale cloud technologies in a vendor-agnostic environment....


  • Sydney, Australia Commonwealth Bank Full time

    **Challenging, collaborative and multifaceted role**: - **Make an impact - deliver continuous improvement strategies in ITSM**: - **Access to leading technology tools and services**: - **WFH - Hybrid work environment** **See yourself in the team** CommBank Health Technology are responsible for the development, growth and security of the CommBank Health...


  • Sydney, Australia Westpac Full time

    Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives. The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and...

  • Service Manager

    4 weeks ago


    Sydney, Australia Commonwealth Bank Full time

    **WFH in our hybrid work model enables true flexibility**: - **Limitless learning and development opportunities**: - **Access to world leading technology tools and platforms**: - **Enviable staff benefits across banking, health and wellness** **See Yourself in the Team** This role sits within our End User Experience (EUX) team, a part of the wider...


  • Sydney, Australia Starboard IT Full time

    We are looking for a **Technical Lead Consultant** to join our team, located in Sydney. This is a uniquely challenging role! A customer-facing position providing a hybrid of technical consultancy and support (both onsite and remote). **Who are we?** Starboard IT is a growing Managed & Professional IT Services Provider founded by IT professionals passionate...


  • Sydney, Australia Latitude IT Full time

    Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences. **Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...


  • Sydney, Australia PlusPeople Full time

    Career development with a big investment in a L&D program - 90%+ employee satisfaction survey results. - Become a vital asset for a market leading financial services company. Are you looking for a new exciting challenge or want to contribute to the company in the center of Australia’s financial market? Do you strive for excellence when it comes to...


  • Sydney, Australia Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Sydney, Australia Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Sydney, Australia Commonwealth Bank Full time

    **Drive best-practice outcomes in Vulnerability Patching**: - **Collaborate with highly skilled colleagues across IT Service Management**: - **Deliver on strategy at a globally recognised leader in financial technology**: - **Influence change and contribute to a continuous improvement culture** **See Yourself in the Team** The Vulnerability Patching...


  • Sydney, Australia Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Objectives** Service availability/Reliability manager...