Business Account Manager

4 weeks ago

Strawberry Hills, Australia Australia Post Full time

General information
- Name
- Business Account Manager
- Site / Location
- Australia Post, Cleveland Street
- Ref #
- 12348498
- Opening Date
- 31-Jul-2023
- Suburb
- Strawberry Hills
- Entity
- Australia Post
- Work Type
- Permanent Full Time
- Description & Requirements
- **Help us deliver like never before**

We’re looking for a Business Account Manager to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.

We'reempowered to deliver for our teams and to delight our customers. We provide aninclusive and supportive environment that nurtures talented people, trusts ourteams to deliver their best, and leverages modern work practices andtechnologies. It's an unexpectedly dynamic and collaborative culture that feelsmore like a start-up than a 213-year old icon.

**What you’ll deliver with us**

As our Business Account manager, you’ll establish and manage customer relationships with a portfolio of Small Business Customers, drive sustainable revenue and profit growth within the portfolio, and lead the Australia Post Group brands with our customers in order to meet and exceed agreed sales targets.

The position collaborates across the business and Enterprise & Government Teams to drive growth in our business. The position of Inside Sales Representative reports to the Small Business Sales Manager. The role has end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS), financials (revenue and sales) and the delivery of contracted services (MSM).

You’ll be responsible for:

- Retention of revenue and orders through the renewal of contracts to protect existing revenue streams. Drive overall customer retention, satisfaction and compliance to support retention of revenue and orders through renewals. Engage with customers on key retention activities through the full lifecycle of the customer contract, including but not limited to renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance.
- Undertaking business development activities.
- Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and proactively work on behalf of the customer to navigate the internal areas of Post as the advocate for the customer to the greater business.

About you

You’ll also need:

- Track record of meeting and exceeding sales targets and demonstrated business acumen.
- Demonstrated experience in Relationship management with internal and external stakeholders.
- Ability to engage the customer's key stakeholder as a trusted ecommerce partner
- Demonstrated ability to adapt to change daily, source and create out of the box solutions for our customers from multiple sources within an autonomous environment

**We’re delivering together**

Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that **here**.

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short **video**.

**One last thing**

**See and hear what it's like to be part of our teams in digital tech**:

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