Customer Success Manager

3 weeks ago

Canberra, Australia GE Digital Full time

**Job Description Summary**: GE Digital transforms how our customers solve their toughest challenges by putting industrial data to work. We bring simplicity, speed, and scale to our customers' digital transformation with industrial software that delivers breakthrough business outcomes. We are looking for a dynamic Customer Success Manager to join our diverse, multi-national team. As a Customer Success Manager you will, provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You'll be responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. You'll have a set of tools, processes, and policies at your disposal to ensure that end results meet standards of acceptability.

**CAN WORK REMOTELY WITHIN AUSTRILIA**

**Roles and Responsibilities**
- Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy.
- Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
- Direct people management responsibility including staffing and performance development.
- Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
- Uses technical experience and analytical thinking.
- Leverage multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for junior colleagues. Takes ownership of small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

**Required Qualifications**
- Bachelor's degree in STEM from an accredited university or college with advanced experience.
- Strong oral and written communication skills in English
- Must be able to legally work in Australia. We will not sponsor individuals for employment visas, now or in the future for this job.

**Desired Characteristics**
- Excellent interpersonal skills
- Demonstrate superior persuasion and influencing skills that ensure alignment between customer, and engineering teams.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills

LI-SG1

**About Us**:
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data, and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, aviation, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers.

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position

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