Customer Success Trainer
4 weeks ago
At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.
Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.
What You'll Do
As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).
You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management.
Some key responsibilities include:
Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products.
Develop structured training courses and supporting documentation.
Develop and maintain strong customer relationships.
Manage customer enquiries and ensure all information is logged in Salesforce.
Assist with Operational Acceptance Testing (OAT) on new and existing products.
Work with sales on new bids and tenders.
Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products.
Manage Client calls utilizing our Call Management System (Salesforce)
We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to be on-site at customer venues from time to time as well as the ability to work from the office or home. This role can be located in Sydney, Newcastle or Canberra.
What We're Looking For
You have Epic customer service skills
A love for helping people and an appetite to learn
Knowledge of Casino and/or club operational procedures and gaming knowledge is highly desired
Advanced knowledge of Microsoft Word, Excel, and Power Point
Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded
Hands-on experience in the delivery of formal training programs
Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
Demonstrated ability to work collaboratively and with a team
Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
Company Summary
About Anaxi™
Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.
For more: www.anaxi.com
About Aristocrat
Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 25%
-
Customer Success Trainer
2 months ago
Canberra, Australia Aristocrat Technologies Australia PL Full timeSummary At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational...
-
Customer Success Trainer
6 days ago
Canberra, ACT, Australia Aristocrat Technologies Australia PL Full timeAt Aristocrat our mission is simple, we create the world's greatest gaming experience, every day We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.Our Anaxi Customer Experience Solutions (CXS) team delivers the world's greatest content, transformational platforms and market...
-
Contract Trainer
5 days ago
Canberra, ACT, Australia Cellebrite Full timeAbout Cellebrite Global Training Services (GTS)Cellebrite is a recognized leader in computer/mobile forensics training and is among the most extensive digital forensics education organizations worldwide. We have developed, continually maintain, and deliver over 20 forensic courses under the Cellebrite brand to thousands of students each year. Our curriculum...
-
Contract Trainer
3 weeks ago
Canberra, Australia Cellebrite Full timeAbout Cellebrite Global Training Services (GTS)Cellebrite is a recognized leader in computer/mobile forensics training and is among the most extensive digital forensics education organizations worldwide. We have developed, continually maintain, and deliver over 20 forensic courses under the Cellebrite brand to thousands of students each year. Our curriculum...
-
Contract Trainer
2 months ago
Canberra, Australia Cellebrite Full timeAbout Cellebrite Global Training Services (GTS)Cellebrite is a recognized leader in computer/mobile forensics training and is among the most extensive digital forensics education organizations worldwide. We have developed, continually maintain, and deliver over 20 forensic courses under the Cellebrite brand to thousands of students each year. Our curriculum...
-
Cookery Trainer
7 days ago
Canberra, Australia Opulence College Full time**Position**: Trainer & Assessor for Commercial Cookery **Employer**: Opulence College, Canberra **Employment Type**: Casual **About Us**: Opulence College, a CRICOS-registered RTO (RTO code 45644, CRICOS code 03878K), takes pride in delivering nationally recognised Vocational Education and Training (VET) courses to international students. With campuses...
-
Cookery Trainer
7 days ago
Canberra, Australia Opulence College Full time**Position**: Trainer & Assessor for Commercial Cookery **Employer**: Opulence College, Canberra **Employment Type**: Casual **About Us**: Opulence College, a CRICOS-registered RTO (RTO code 45644, CRICOS code 03878K), takes pride in delivering nationally recognised Vocational Education and Training (VET) courses to international students. With campuses...
-
Permits Trainer
2 months ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/DS0042**Title**: - Permits Trainer - eLearning, SharePoint, Training - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - Until 2024**Description**: - **Critical Federal Government Department with essential projects!**: - **Contract until 2024 + View to...
-
Contract Trainer
2 months ago
Canberra, Australia Cellebrite Full time**About Cellebrite Global Training Services (GTS)** Cellebrite is a recognized leader in computer/mobile forensics training and is among the most extensive digital forensics education organizations worldwide. We have developed, continually maintain, and deliver over 20 forensic courses under the Cellebrite brand to thousands of students each year. Our...
-
Trainer & Assessor for Commercial Cookery
2 weeks ago
Canberra, Australia Opulence College Full time**Position**: Trainer & Assessor for Commercial Cookery **Employer**: Opulence College, Canberra **Employment Type**: Casual **About Us**: Opulence College, a CRICOS-registered RTO (RTO code 45644, CRICOS code 03878K), takes pride in delivering nationally recognised Vocational Education and Training (VET) courses to international students. With campuses...
-
Joint Data Network Trainer
2 months ago
Canberra, Australia KBR Full time**Title**: Joint Data Network Trainer **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies around the...
-
Contract Trainer
5 days ago
Canberra, ACT, Australia Cellebrite Full timeAbout Cellebrite Global Training Services (GTS)Cellebrite is a recognized leader in computer/mobile forensics training and is among the most extensive digital forensics education organizations worldwide. We have developed, continually maintain, and deliver over 20 forensic courses under the Cellebrite brand to thousands of students each year. Our curriculum...
-
Integrated Logistics Support
2 months ago
Canberra, Australia Quality People Full timeTop $'s Paid ! - Contract Extensions highly likely ! - Must have a current (Minimum) NV1 security clearance. **Our client URGENTLY requires an Integrated Logistics Support (ILS) Trainer for 17 months + Contract in Canberra.** The ILS Trainer will be completing training planning, analysis, and delivery as part of the broader ILS Program Successful execution...
-
Trainer & Assessor for Commercial Cookery
6 days ago
Canberra, ACT, Australia Opulence College Full timePosition: Trainer & Assessor for Commercial CookeryEmployer: Opulence College, CanberraEmployment Type: CasualAbout Us:Opulence College, a CRICOS-registered RTO (RTO code 45644, CRICOS code 03878K), takes pride in delivering nationally recognised Vocational Education and Training (VET) courses to international students. With campuses situated in the heart of...
-
Joint Data Network Trainer
6 days ago
Canberra, ACT, Australia KBR Full timeTitle:Joint Data Network TrainerYour KBR future - delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Guardian Centre Trainer
3 weeks ago
Canberra, Australia Seeing Machines Full timeThe Guardian Centre Trainer is responsible for designing and delivering training programs which support employee development. The position will design and develop non-technical training course materials for internal staff, develop assessment tools to determine effectiveness of proposed training programs. Interaction with functional organisations to develop...
-
Building & Construction Trainer
2 months ago
Canberra, Australia Opulence College Full time**Position**: Construction Trainer and Assessor **Employer**: Opulence College **Location**: Canberra Are you a skilled construction tradesperson looking for a new and rewarding career path? Our Canberra campus is expanding in 2024 so we are looking for trade qualified individuals eager to train the next industry experts. Therefore, we invite you to join...
-
Building & Construction Trainer
2 months ago
Canberra, Australia Opulence College Full time**Position**: Construction Trainer and Assessor **Employer**: Opulence College **Location**: Canberra Are you a skilled construction tradesperson looking for a new and rewarding career path? Our Canberra campus is expanding in 2024 so we are looking for trade qualified individuals eager to train the next industry experts. Therefore, we invite you to join...
-
Building & Construction Trainer
1 day ago
Canberra, Australia Opulence College Full time**Position**: Construction Trainer and Assessor **Employer**: Opulence College **Location**: Canberra Are you a skilled construction tradesperson looking for a new and rewarding career path? Our Canberra campus is expanding in 2024 so we are looking for trade qualified individuals eager to train the next industry experts. Therefore, we invite you to join...
-
Customer Success Manager
5 days ago
Canberra, ACT, Australia Trellix Full timeCustomer Success Manager_ Role Overview:_The Trellix Canberra team is a cohesive and collegiate group who will welcome and support you to drive your success from Day 1. If you enjoy promoting quality customer solutions and implementation with a consultative approach with the enterprise customer this role is for you.Working with team members across the...