Customer Success Manager

1 week ago

Canberra, Australia NetApp Full time

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer renewal, you will play a crucial role in establishing NetApp as a trusted partner in their success.

Key Responsibilities
- Develop and nurture strong relationships with customers, becoming a reliable advisor and advocate throughout their journey with NetApp.
- Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan design to their specific needs and goals.
- Conduct monthly health checks with customers to assess product adoption, address challenges, and identify areas for improvement.
- Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value.
- Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, replace, or optimize their environments.
- Work closely with Sales, Support, and other technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members.
- Collaborate with Renewal Specialist and Field Sales to design success plans with the goal of value realization.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes and playbooks.

What you'll bring to the table...
- Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges.
- Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
- Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs.
- Proven ability to cultivate valuable and outcome-oriented relationships with customers.
- Capable of working independently and collaboratively with global internal and external teams
- Strong problem-solving, negotiation, and organizational skills.
- Ability to prioritize and address multiple projects concurrently.
- Ability to develop long-range project plans and schedules to complete complex projects.
- Strong understanding of On-Premises & Cloud IT infrastructure, preferred.
- Data storage & management knowledge and experience, preferred.

**Qualifications**:

- Bachelor's degree required with 3-5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management)
- Skilled in data analysis, providing actionable insights, and making recommendations.
- Proficiency in MS Office required; experience with Gainsight and Salesforce is a plus.
- Customer Success Management Certification is preferred.

Equal Employment Opportunity
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

  • Customer Success Manager

    12 hours ago

    Canberra, Australia Teradata Full time

    Customer Success Manager Location: Canberra ACT, Australia Requisition Number: 218093 External Description: What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success...

  • Customer Success Manager

    7 days ago

    Canberra, ACT, Australia Trellix Full time

    Customer Success Manager_ Role Overview:_The Trellix Canberra team is a cohesive and collegiate group who will welcome and support you to drive your success from Day 1. If you enjoy promoting quality customer solutions and implementation with a consultative approach with the enterprise customer this role is for you.Working with team members across the...

  • Customer Success Manager

    14 hours ago

    Canberra, Australia Teradata Full time

    Requisition Number:218093Job Category:SalesOur Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to...

  • Customer Success Manager

    2 weeks ago

    Canberra, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for modern accounting firms. We provide a truly collaborative cloud platform to optimise and manage workflows, communicate within teams, and deliver exceptional services for their clients. We are focused on supporting accountants and bookkeepers by saving time, improving...

  • Customer Success Manager

    1 week ago

    Canberra, ACT, Australia NetApp Full time

    About NetAppWe're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push...

  • Customer Success Manager

    7 days ago

    Canberra, ACT, Australia Karbon Inc Full time

    Karbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.We have customers in 34 countries and have grown into a globally...

  • Customer Success Manager

    1 week ago

    Canberra, ACT, Australia GE Digital Full time

    Job Description Summary: GE Digital transforms how our customers solve their toughest challenges by putting industrial data to work. We bring simplicity, speed, and scale to our customers' digital transformation with industrial software that delivers breakthrough business outcomes. We are looking for a dynamic Customer Success Manager to join our diverse,...

  • Customer Success Manager

    2 months ago

    Canberra, Australia FUJIFILM Full time

    Exciting opportunity to join a market-leading global organisation - Thrive in a dynamic workplace where innovation and initiative is valued - Roles based out of Canberra, Brisbane, Sydney and Melbourne **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology...

  • Customer Success Manager

    11 hours ago

    Canberra, Australia FUJIFILM Full time

    Exciting opportunity to join a market-leading global organisation - Thrive in a dynamic workplace where innovation and initiative is valued - Roles based out of Canberra, Brisbane, Sydney and Melbourne **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology...

  • Customer Success Manager

    1 week ago

    Canberra, ACT, Australia Nuix Careers Full time

    Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.At Nuix, we hire the best people from around the world and empower them to do what they do best. We...

  • Customer Success Manager

    4 weeks ago

    Canberra, Australia GE Digital Full time

    **Job Description Summary**: GE Digital transforms how our customers solve their toughest challenges by putting industrial data to work. We bring simplicity, speed, and scale to our customers' digital transformation with industrial software that delivers breakthrough business outcomes. We are looking for a dynamic Customer Success Manager to join our...

  • Senior Customer Success Manager

    3 weeks ago

    Canberra, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best...

  • Senior Customer Success Manager

    3 weeks ago

    Canberra, ACT, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Customer Success Manager

    1 week ago

    Canberra, ACT, Australia Servicenow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Customer Success Manager

    1 week ago

    Canberra, ACT, Australia Servicenow Full time

    Company Description At Service Now, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Customer Success Manager

    6 days ago

    Canberra, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Success Manager

    2 months ago

    Canberra, Australia VMware Full time

    **Why will you enjoy this new opportunity?** As a Cloud Senior Customer Success Manager (CSM) in our Multi-Cloud team, you will be using some of the most innovative and disruptive technologies in the market today -Vmware Cloud Solution on AWS (VMC) being a prime example - to help our high-profile customers realize their desired business outcomes. You will...

  • Customer Success Technical Adoption Manager

    4 weeks ago

    Canberra, Australia VMware Full time

    **Customer Success Technical Adoption Manager** **Why will you enjoy this new opportunity?** Are you passionate about learning and leveraging VMware’s core products to help customers succeed? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping Federal...

  • Customer Success Technical Adoption Manager

    2 days ago

    Canberra, Australia VMware Full time

    **Customer Success Technical Adoption Manager** **Why will you enjoy this new opportunity?** Are you passionate about learning and leveraging VMware’s core products to help customers succeed? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping Federal...

  • Technical Delivery Manager

    3 weeks ago

    Canberra, Australia Data#3 Limited Full time

    **Job Summary**: - We have an excellent career opportunity for an experienced Technical Delivery Manager to join Data#3’s Customer Success Team in Canberra to support our growing business. Date Listed: Job Ref: **Job Type**: **Location**: 12/04/2023 ALCA109798 Permanent Canberra - Join a company with HEART - Permanent opportunity - Flexible working...