Customer Success Trainer

2 months ago

Canberra, Australia Aristocrat Technologies Australia PL Full time

Summary

At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.
Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.

What You'll Do

As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).

You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management.

Some key responsibilities include:

Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products. 

Develop structured training courses and supporting documentation.

Develop and maintain strong customer relationships.

Manage customer enquiries and ensure all information is logged in Salesforce.

Assist with Operational Acceptance Testing (OAT) on new and existing products.

Work with sales on new bids and tenders.

Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products.

Manage Client calls utilizing our Call Management System (Salesforce)

We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to be on-site at customer venues from time to time as well as the ability to work from the office or home. This role can be located in Sydney, Newcastle or Canberra.

What We're Looking For

You have Epic customer service skills

A love for helping people and an appetite to learn

Knowledge of Casino and/or club operational procedures and gaming knowledge is highly desired

Advanced knowledge of Microsoft Word, Excel, and Power Point

Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded

Hands-on experience in the delivery of formal training programs

Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation

Demonstrated ability to work collaboratively and with a team

Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures

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