Customer Success Associate

2 weeks ago

Canberra, Australia CDC Data Centres Full time

**About us**:
Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients, and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative, and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity, and sustainability needs for today and tomorrow.

**About the role**:
**As the Customer Success Associate, you’re responsible for assisting with the management of clients of CDC Data Centres. You are primarily responsible for the coordination and assistance with reporting and administrative activities of customers and other major service providers.

Other responsibilities include:

- Respond in an efficient and timely manner to all client queries and work requests.
- Develop and implement reporting processes and procedures.
- Ensure reports are accurate, timely, and adhere to established standards.
- Identify opportunities to improve reporting and data management practices.
- Collaborate with other areas to understand their reporting needs and requirements.
- Oversee the development and delivery of reports to stakeholders.
- Collaborate with key stakeholders to identify and mitigate risks and implement controls to prevent potential issues.
- Organise and maintain files and databases.
- Attend meetings on behalf of CDC to represent the team, take notes, report outcomes, and accept meeting actions.
- Liaise with service providers, when required, for the delivery of client works.
- Coordinate and oversee the delivery of managed services from commencement to completion.
- Provide regular progress updates to internal and external stakeholders.
- Working with major customer staff to understand their immediate and future requirements for works and potential footprint growth.
- Provide regular progress updates to internal and external stakeholders.
- Facilitate and organise change requests with client in consultation with CDC’s operation team, ensuring all client documentation is completed prior to the submission of change requests.
- Raise and manage access tickets via CDC and customer systems.
- Support with audit of access tickets and access permissions to ensure compliance with client security procedures.
- Adhere to and ensure compliance with CDC and client operational procedures and contractual requirements.
- Participate in regular client business meetings, reviews, and audit activities.
- Prepare and deliver presentations to senior management and other stakeholders, as needed.
- Contribute to the broader CDC team financial and operational objectives such that the business achieves the corporate goals set each year as well as the group’s long-term goals.
- Other duties as directed from time to time.

**About you**:

- Sound internal and external stakeholder management skills.
- Strong communication skills
- Strong knowledge of Microsoft 365 suite.
- Strong documentation and compliance skills.
- Excellent troubleshooting skills.
- Display a strong commitment to customer service with a focus on deliverables.
- Ability to work flexible hours and to respond to changing requirements and priorities.

**Essential**:

- Australian citizenship and ability to obtain, an NV1 Security Clearance

**How to Apply**:
If you are looking for an opportunity to play a vital role in a fast-growing Australian technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

  • Customer Success Technician

    3 weeks ago

    Canberra, Australia Clicks IT Recruitment Full time

    ABOUT THE ROLE The Customer Success Technician will monitor and manage technical relationships with customers, which includes on-boarding, implementation, training, increasing adoption, ensuring retention and achieving high levels of customer satisfaction. In this role, you will use your data and digital acumen to be a trusted and strategic advisor for our...

  • Geospatial Customer Success Advocate

    1 day ago

    Canberra, ACT, Australia Esri Australia Full time

    About the Job DescriptionThis job description outlines the key responsibilities and requirements for the role of Geospatial Customer Success Advocate at Esri Australia. The successful candidate will be responsible for partnering with clients to drive business value and generate maximum return on investment.The Geospatial Customer Success Advocate will...

  • Customer Success Associate

    4 days ago

    Canberra, ACT, Australia Bravium Full time

    Job Overview:We are seeking a highly motivated and experienced Client Support Officer to join our team at Bravium. In this role, you will be responsible for providing exceptional support to our Financial Advisers, clients, and internal stakeholders. This includes managing calendars, coordinating projects, and maintaining accurate records within our CRM and...

  • Customer Success Manager

    3 weeks ago

    Canberra, Australia Trellix Full time

    Customer Success Manager **_ Role Overview:_** The Trellix Canberra team is a cohesive and collegiate group who will welcome and support you to drive your success from Day 1. If you enjoy promoting quality customer solutions and implementation with a consultative approach with the enterprise customer this role is for you. Working with team members across...

  • Customer Success Manager

    1 day ago

    Canberra, ACT, Australia Amazon Full time

    We're looking for a highly skilled Customer Success Manager to join our AWS Public Sector team in Australia and New Zealand. In this role, you'll be responsible for developing and executing customer engagement plans that drive cloud adoption and customer success.About the RoleIn this role, you'll work closely with sales, solutions architecture, and service...

  • Customer Success Manager

    3 days ago

    Canberra, Australia Fivecast Full time

    Join a dynamic high-tech environment - Development & growth opportunities - Make a difference and help us to enable a safer world **About the role** Fivecast provide our customers with a range of AI-enabled threat intelligence capabilities. We are seeking an experienced SaaS Customer Success professional to join our team. In this key role, you will draw on...

  • Customer Success Professional

    1 day ago

    Canberra, ACT, Australia Splunk Full time

    About the Role:We are seeking an experienced Customer Success Executive to join our team at Splunk. As a key member of our customer success organization, you will play a critical role in driving customer value and growth.Key Responsibilities:Lead important and innovative customer engagements to achieve high-value outcomes.Understand customers' priorities and...

  • Customer Success Manager

    6 days ago

    Canberra, ACT, Australia Data#3 Full time

    Flexible working – 2 days in office, 3 from homeDynamic team valuing new ideas and innovationCanberra or Sydney LocationAn outstanding career opportunity to utilise your proven customer delivery and solution mindset into a Customer Success role for Australia's leading enterprise IT company. Working with an extensive government and corporate customer base,...

  • Customer Success Manager

    4 days ago

    Canberra, ACT, Australia Data#3 Full time

    Flexible working – 2 days in office, 3 from homeDynamic team valuing new ideas and innovationCanberra or Sydney LocationAn outstanding career opportunity to utilise your proven customer delivery and solution mindset into a Customer Success role for Australia's leading enterprise IT company. Working with an extensive government and corporate customer base,...

  • Customer Success Manager

    2 days ago

    Canberra, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Executive

    1 week ago

    Canberra, ACT, Australia Cisco Full time

    Customer Success and SupportHybrid Remote, Canberra, AustraliaAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising...

  • Customer Success Executive

    1 week ago

    Canberra, ACT, Australia Cisco Full time

    Customer Success and SupportHybrid Remote, Canberra, AustraliaAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising...

  • Customer Success Executive

    1 day ago

    Canberra, ACT, Australia Splunk Full time

    Customer Success and SupportHybrid Remote, Canberra, AustraliaAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising...

  • Customer Success Manager

    2 weeks ago

    Canberra, ACT, Australia Cisco Systems, Inc. Full time

    We're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...

  • Customer Success Executive

    20 hours ago

    Canberra, Australia Splunk Full time

    Are you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions. **As a Splunk Customer...

  • Customer Success Executive

    1 week ago

    Canberra, ACT, Australia Splunk Full time

    Are you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions.As a Splunk Customer...

  • Customer Success Manager

    3 weeks ago

    Canberra, Australia Canonical - Jobs Full time

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...

  • Customer Success Manager

    2 weeks ago

    Canberra, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for modern accounting firms. We provide a truly collaborative cloud platform to optimise and manage workflows, communicate within teams, and deliver exceptional services for their clients. We are focused on supporting accountants and bookkeepers by saving time, improving...

  • Customer Success Manager

    3 weeks ago

    Canberra, Australia Nuix Full time

    **Description**: We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at...

  • Customer Success Manager

    2 weeks ago

    Canberra, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...