![Toll Group](https://media.trabajo.org/img/noimg.jpg)
Itsm - Service Integration Manager
2 months ago
Company Description
**About Toll Group**
The global Corporate Affairs team support brand and reputation, media relations and public relations, corporate social responsibility, sponsorships, stakeholder and industry engagement, and government affairs and public policy. Our team of specialists are based around the world and partner with both the Global Logistics and Global Forwarding divisions in solution delivery.
**Job Description**:
**The Role**
We are looking for an experienced ITSM - Service Integration and Management (SIAM) Manager to join our IT function based in Melbourne or Sydney. The SIAM Manager is responsible for developing a SIAM capability for Toll Group IT, which includes designing a Service Integration and Management strategy and establishing a governance model for managing internal and external IT service providers to deliver high-quality services that meet business outcomes while ensuring a seamless integrated service.
As the SIAM Manager, you will:
- Develop SIAM Target Operating Model, align roles and interfaces with relating functions.
- Orchestrate efficient service management delivery with strong governance, integrated processes and tooling solutions.
- Establish and maintain strong relationships with Service Providers, monitor and improve service delivery.
- Ensure SLAs and OLAs are developed and published, manage interdependencies within Service Providers.
- Continuously review and improve performance levels and handle Dispute and Escalation Management.
- Provide expert advice to promote quality service delivery that meets contractual requirements, legal obligations, and organizational policies.
**Qualifications**:
**About you**
To be successful in this role, you will need:
Technical:
- Degree in Computer Science/Engineering or relevant discipline.
- Experience in defining and implementing ITSM processes, IT Service operations design, IT Service Transition, and ITSM process certification.
- Familiarity with the ServiceNow platform and ISO27001 framework controls.
Business:
- Experience in Supplier Relationship Management, vendor performance reviews/QBRs, and establishing service performance plans and metrics.
- Ability to manage third parties and translate performance metrics into service credits and commercial penalties.
Leadership:
- Ability to orchestrate remote teams, build relationships, communicate effectively, manage stakeholders, work proactively, and engage people while respecting differences in personnel at all levels in the organization.
Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
You must be entitled to work in** Australia **and be prepared to undertake pre-employment checks including a criminal history check and medical.
-
Itsm Practitioner
4 weeks ago
Sydney, Australia QBE Insurance Group Limited Full timeITSM Practitioner **Primary Details** Time Type: Full time Worker Type: Employee - Location: Parramatta - Type: Permanent, full time **The opportunity** We have an opportunity available to join the Technology Team as an ITSM Practitioner, to undertake and support the execution of primarily one or more ITIL service management processes within the ITSM...
-
Itsm Analyst
7 days ago
Sydney, Australia Preacta Full timeITSM/ ITIL - Change Management - Incident/ Problem Management **ITSM Analyst** The ITSM Analyst supports the ITSM Practice Leads and senior ITSM professionals in ensuring the delivery and management of IT services. This offers an opportunity to gain experience in ITSM processes, contribute to process improvement, and develop a foundation for a career in...
-
Itsm Lead
4 weeks ago
Sydney, Australia QBE Insurance Group Limited Full timeITSM Lead **Primary Details** Time Type: Full time Worker Type: Employee - Location: Parramatta - Type: Permanent, full time **The opportunity** As an ITSM Lead you will be accountable for the operational performance of the specific IT Services you manage, ensuring agreed targets and service levels are consistently achieved. You will ensure that customer...
-
IT Service Management
2 months ago
Sydney, Australia NSW Government -Nepean Blue Mountains Local Health District Full time**Employment Type**: Permanent Full Time **Position Classification**: Senior Analyst **Location**: Nepean Hospital **Remuneration**: $109,802.00 - $127,349.00 per annum **Hours Per Week**: 38 **Requisition ID**: REQ445097 **Applications Close**: 26/11/2023 - With _ **_CORE_**: - Values of _ **_C_**: - ollaboration, _ **_O_**: - penness,...
-
Service Management Analyst
2 months ago
Sydney, Australia M&T Resources Full time**Sydney** **IT & Telecomms** Systems Analyst - Highly flexible WFH or at their amazing offices in Macquarie Park - Long term career move with extensive professional development - Excellent salary and benefits on offer **The Company**: Our ‘Professional Services’ client has an excellent reputation and a global footprint spanning Australia, Asia,...
-
Itsm Support Analyst
1 month ago
Sydney, Australia Serco Full timeSupport the delivery of quality ITSM processes using ServiceNow - Sydney based preferred, 3 Days in the office, 2 Days WFH - Permanent, Fulltime Opportunity **About the Role** The ITSM Support Analyst’s key purpose is to support the delivery of robust and quality ITSM processes to elevate our overall performance and service. This will be measured by a...
-
Change Manager
1 month ago
Sydney, Australia Infinity Pro Full timeGreat Rates $1100 - $1,221 per day; - Initial 3 Months with prospect of renewal; - WFH / WFO Hybrid (2 days in office of your choice, rest WFH); - Dynamic ITIL ITSM Change Environment; - End-user Organization; You will be joining a large end-user organisation that is a household brand, with the opportunity to work 2 days in office (Parramatta, City,...
-
Service Desk Agent
1 month ago
Sydney, Australia ITSM Corp Pty Ltd Full time**ITSM is looking to hire Service Desk Agents to join us!** We are looking for Service Desk Agents to join us as we expand our business and build a long term relationship with our business partners and clients. You are going to play an essential role as you will be directly supporting our partners' business and service. This is also a great opportunity for...
-
IT Service Management
1 week ago
Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time**Employment Type**: Permanent Full Time **Position Classification**: Senior Analyst **Location**: Nepean Hospital **Remuneration**: $109,802.00 - $127,349.00 per annum **Hours Per Week**: 38 **Requisition ID**: REQ445097 **Applications Close**: 26/11/2023 - With _ **_CORE_**: - Values of _ **_C_**: - ollaboration, _ **_O_**: - penness,...
-
IT Service Management
1 month ago
Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time**Employment Type**: Permanent Full Time **Position Classification**: Senior Analyst **Location**: Nepean Hospital **Remuneration**: $109,802.00 - $127,349.00 per annum **Hours Per Week**: 38 **Requisition ID**: REQ445097 **Applications Close**: 26/11/2023 - With _ **_CORE_**: - Values of _ **_C_**: - ollaboration, _ **_O_**: - penness,...
-
ITSM & ServiceNow Specialists
3 weeks ago
Sydney, Australia M&T Resources Full timeSydneyIT & Telecomms Business AnalystHigh levels of flexibility, Sydney CBD and WFHIconic Australian finance company, large project and dynamic teamPermanent & Contract rolesITSM & ServiceNow Specialists– 1 x contract lead role– 1 x permanent role The Company: This iconic Australian Financial Services Company has a renowned global reputation and is...
-
ITSM & ServiceNow Specialists
5 days ago
Sydney, Australia M&T Resources Full timeSydneyIT & Telecomms Business AnalystHigh levels of flexibility, Sydney CBD and WFHIconic Australian finance company, large project and dynamic teamPermanent & Contract rolesITSM & ServiceNow Specialists– 1 x contract lead role– 1 x permanent role The Company: This iconic Australian Financial Services Company has a renowned global reputation and is...
-
Itsm Support Officer
5 days ago
Sydney, Australia NSW Government -NSW Rural Fire Service Full time**ITSM Support Officer** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $90,915 - $100,316 p.a. plus 10.5% superannuation - Location: Sydney Olympic Park (flexible working arrangements considered) - Ongoing learning and development - One ‘Agreed Absence’ leave day per calendar month...
-
Hl7 Fhir Integration Consultant
2 months ago
Sydney, Australia Integration Works Full timeBe a part of a team of integration experts, responsible for assisting with the design and delivery of integration solutions including the coding and configuration, ensuring our clients expectations are met and exceeded where possible. KEY TASKS AND RESPONSIBILITIES Design, Delivery and Solutions - Retain a holistic view of the solution whilst working on...
-
HL7 FHIR Integration Consultant
5 days ago
Sydney, Australia Integration Works Full timeBe a part of a team of integration experts, responsible for assisting with the design and delivery of integration solutions including the coding and configuration, ensuring our clients expectations are met and exceeded where possible.KEY TASKS AND RESPONSIBILITIESDesign, Delivery and Solutions• Retain a holistic view of the solution whilst working on the...
-
HL7 FHIR Integration Consultant
2 months ago
Sydney, Australia Integration Works Full timeBe a part of a team of integration experts, responsible for assisting with the design and delivery of integration solutions including the coding and configuration, ensuring our clients expectations are met and exceeded where possible.KEY TASKS AND RESPONSIBILITIESDesign, Delivery and Solutions• Retain a holistic view of the solution whilst working on the...
-
Manager - Service Management
1 month ago
Sydney, Australia Reserve Bank of Australia Full timeMore excellence, less vanilla We are looking for a switched-on Manager, Service Management. You will be responsible for ensuring that the Service Management team effectively manages the IT service management functions on behalf of the Bank. You will get some of the best learning experiences, with advanced tools and team members. An innovative, curious...
-
Itsm Analyst
3 weeks ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney- Job Type: - Contract- Posted: - about 9 hours ago- Contact: - Teertha Shetty- Discipline: - General IT - Reference: - 255893**Our client and the role**: *** Our client, one of Australia's largest superannuation funds, is looking for an ITSM Analyst for an initial 6-month initial contract with good chance of extensions. The role of the...
-
Business Development Associate
1 month ago
Sydney, Australia ITSM Corp Pty Ltd Full time**ABOUT THE BUSINESS**: **ABOUT THE ROLE**: After successfully building the business for more than 10 years, ITSM is ready for the next stage of growth. Focused predominantly on ICT Infrastructure services, you will be selling hardware maintenance, ICT resources, staff augmentation and bespoke project solutions. Our customers are located in Australia and...
-
Servicenow Integration Analyst
5 days ago
Sydney, Australia NSW Government -Department of Customer Service Full time**ServiceNow Integration Analyst** ***Temporary full-time position until 30**th** June 2024** **DCS Grade 07/08** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy. **About...