Manager - Service Management

2 weeks ago

Sydney, Australia Reserve Bank of Australia Full time

More excellence, less vanilla

We are looking for a switched-on Manager, Service Management. You will be responsible for ensuring that the Service Management team effectively manages the IT service management functions on behalf of the Bank.

You will get some of the best learning experiences, with advanced tools and team members.

An innovative, curious work force with a solid belief in delivering value and efficiency through our work, we strongly believe in a diverse and inclusive workplace and support workplace flexibility.

Your background

To be successful in this critical role you will be responsible for:
- Lead and manage enterprise wide ITSM functions for critical processes (including request fulfilment, change, asset and configuration management,, incident and problem management, knowledge management.)- Provide technical leadership of the institution’s ITSM strategy and enabling IT Service Management to evolve with contemporary delivery models and services- Ensure that appropriate process governance mechanisms are established to support the effective execution of these processes and functions- Align the Service Management functions in a structure that will enable continuous improvement- Identify key gaps in knowledge and develop team members to be fully across their responsibilities

Skills and Experience- Prior experience in setting up a Service Management capability- Experience - working within large complex IT departments with complex,- Good knowledge of ServiceNow is essential (but the focus needs to be on Service Management as a practice as opposed to purely ServiceNow)-
- Solid understanding of disaster recovery and high availability architectures- Tertiary qualification in a relevant field and/or equivalent industry experience and relevant ITSM certifications- Strong leadership and people management skills- Extensive experience governing and driving the execution and coordination of business critical ITSM processes- Experience facilitating organisational and capability for change.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
May 24, 2023

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