Desktop Support

2 weeks ago


Perth, Australia Peoplebank Full time

Location:
- Perth- Job Type:
- Contract- Posted:
- about 1 hour ago- Contact:
- Maria Hecto- Discipline:
- General IT
- Reference:
- 255162**Desktop Support - FIFO**
- Initial 4-6 months contracts with Mining clients
- Previous FIFO experience is a must
- 7/7 roster or flexible roster options available

**About the Role**:
We have multiple Desktop Support FIFO positions available with our mining clients.

**Responsibilities include**:

- Manage incidents and requests via client ticketing system to ensure SLA's are met.
- Assist in the administration of the existing computing systems and communications network.
- Assist with the client's backup procedures, as directed by Backup Administrator, Server Team.
- Respond to 3rd-level resolver team request to assist in maintaining client's infrastructure stability.
- Assist in Project work as required.
- Contribute to the client's knowledge base articles.
- Ensure site computer room(s) are well maintained and monthly checks are completed as required.

**Key experience**:
Windows 10/11 OS
- Domain join troubleshooting
- User profile troubleshooting
- M365 Apps for Enterprise (Office suite) support
- Group policy troubleshooting
- SCCM client troubleshooting
- OneDrive client troubleshooting

Mobile (iOS & Android) support experience
- iOS & Android OS
- Intune enrolment
- Device Backup/restore

**How to Apply**:
Contact: Maria Hecto - (08) 9423 1407 - (Job reference: 257586)
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._


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