Customer Service Liaison Officer

4 weeks ago

Smithfield, Australia Uniting Communities Full time

The Customer Service Liaison Officer (CSLO) is responsible for providing high quality administrative support including financial, secretarial and reception responsibilities. The CSLO works as part of a team delivering services and quality outcomes at our office in Smithfield.

**Key duties and responsibilities**
- Provide high customer service for reception, induction and coaching of staff, review and improve reception and front desk procedures as required (This includes delivery of the Clean Needle Program)
- Support for reception points across Community Services, with a focus on the Smithfield Hub Site
- Develop and maintain hub related systems and procedures - Including but not limited to key registers, site procedures, duress systems and WHS inspection reports and maintenance
- Complete financial transactions relating to customer service, invoicing, petty cash and credit card reconciliations
- Support Maintenance of the Smithfield fleet including organising of maintenance and regular services and delivery of vehicles to the dealership for servicing and repairs

**About You**
- Hold or be willing to undertake a Certificate III in Business or Business Administration or equivalent experience
- Maintenance of a full, unrestricted Driver’s License
- Ability to communicate and engage with a wide range of people
- A strong and ethical customer service approach
- Previous experience in a senior level administrative role
- Ability to work in a fast paced environment

**_Previous experience in community services is highly regarded_**

**About Us**

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage, and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

**About the Remuneration**
- **Benefits**:

- In addition to your salary you can package up to $15,900 per year pre tax and benefit from a $2,650 meals and entertainment card.

The Salary range will be dependent on experience and/or qualifications. **We provide generous salary packaging benefits that enable you to increase and maximise your take home salary.**

**Your Application**

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees, including a past or current supervisor.

To discuss in confidence, please call **Ethan **on **0497 511 184**
- As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks._

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