Case Officer/customer Service Smithfield, Penrith

3 weeks ago

Smithfield, Australia SuperCare Full time

**Customer Service Representative/Case officer**

Looking for a fulfilling and challenging career in customer service? Look no further than SuperCare We are an established and fast-growing Australian company dedicated to assisting eligible patients with accessing their Superannuation for medical treatment.

**What's on offer?**
- Immediate Start, Permanent Position
- **Work from our offices at Smithfield, Penrith or Work from home**:

- An exciting opportunity to build a career in Customer Service
- Advance your knowledge in the Superannuation and Medical industry.

**The Role**

As a Customer Service Representative/Case Officer, you will have the opportunity to further your career and join a dynamic team in a great office environment. W**e will provide you with all the necessary training and ongoing support to excel in your role.**

In this position, you will be responsible for building and maintaining customer relationships, handling all communications, gathering documentation, and managing the lodgment process for the Early Release of Superannuation initiative for medical treatment through the Australian Taxation Office.

**The Criteria**

We are looking for someone who is enthusiastic, passionate, flexible, and has meticulous attention to detail. You should also have strong oral and written communication skills, be able to manage priorities effectively, maintain and develop client relationships, and work autonomously. Proficiency in Microsoft Office/Google is a must.

**Our Values**

At SuperCare, we value teamwork and encourage the sharing of thoughts and ideas. We have a highly professional approach when servicing our Healthcare Provider Clients, and a passionate and empathetic demeanor when supporting our clients. Everyone in our team plays an equally important role.

**The Benefits**

Joining our team comes with many benefits, including being part of a supportive and ever-expanding team, a solid platform to fast-track your career, expanding your knowledge of and experience within the medical sector, full training on advanced database systems, and deep insight and knowledge into many aspects across the medical sector.

**Salary**: $57,000.00 - $63,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

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