Client Service Officer

6 months ago

Surry Hills, Australia ACON Health Limited Full time

About the role

What’s Home Based Care you say?

Home based care delivers two services:

- The Community Support Network (CSN), and
- The Aged Care Volunteer Visitors Scheme (ACVVS).

For 40 years the CSN program has supported the quality of life, independence, and choices of people living with HIV in New South Wales. CSN provides FREE practical assistance to help people living with HIV live as independently as possible in their own homes. This program is available to people who have a diagnosis of physical or cognitive impairment as a result of, or in the presence of, HIV infection resulting in impaired capacity for independent living. The Community Support Network is a team within the Client Services Unit within the Community Health Division.

ACVVS is a federally funded national program that matches volunteers to elder people either living at home or in aged care residential facilities with a goal of creating long lasting friendships that will reduce the social isolation and loneliness of elderly people and improve their sense of wellbeing. Our ACVVS recipients are all elder LGBTQ+ folk.

Home Based Care recruits and trains volunteers and matches them with people in either the CSN or ACVVS service. The focus of the program is to improve the wellbeing of those living with HIV and elders within the LGBTQ+ community while giving volunteers the opportunity to make a meaningful difference to, and enrich their own and other’s lives.

Ok, so what’s the role?

The Client Service Officer (Home Based Care Services) is essentially responsible for assessing new clients, matching volunteer carers and working with service providers so that a high standard of community care is delivered people living with HIV within their own home (CSN). The role might also see you assisting in the recruitment of volunteers and matching of clients withing the ACVVS program for elder LGBTQ+ community members. You will:

- Conduct client assessments and re-assessments to determine the eligibility and support required from home-based support services and other relevant services.
- Match available volunteer carers with eligible clients and maintain links and positive relationships with both clients, their carers and other involved services.

Who are we looking for?:

- Someone organised, hardworking, and good at building relationships with a range of age groups and who is truly excited about the idea of working with people living with HIV, volunteers and elders in the LGBTQ+ community
- Someone who loves both working independently and as part of a close, collaborative team.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.
- Flexible working arrangements.
- Generous learning and development opportunities.
- Potential for tailored mentoring opportunities.
- Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?:
**Salary**: $41,651.40 to $46,654.80 (_Gross 0.6FTE per-annum, PLUS_ S_uperannuation and Leave Loading_) - commensurate with skills, qualifications, and experience.

Location: ACON’s Surry Hills office with some flexible working away from the office options a possibility.

Hours: Part-Time (42 hours per fortnight).

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

- Salary Packaging up to $30,000 gross up value (i.e., currently up to $15,899 tax free).
- Generous pro-rata leave entitlements - including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
- Employee Assistance Program (EAP) - access to a comprehensive counselling service free to employees.

Why You'll love working here

**Professional development assistance**:
**Employee mentoring program**:
Position Description : PD - CSO Home Based Care Services

How can I find out more details and apply?:
We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.
- Your completed _ACON Employment Application Form_ - with all the details filled in where requested;
- Your _Cover Letter_ outlining how you meet the _Selection Criteria_ (max. 3 pages); and
- Your _Resume_.

PBA2Profession: #Client_Services, #Community_Services, #Corporate_Social_Responsibility, #Healthcare_and_Medical, #Other, #Social_and_Support_Work

Sector: #Aged_Care_and_Seniors, #Community_Engagement, #Community_Support_Services, #Families, #Health_-_General, #LGBTIQ, #Men, #Women

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