Service Centre Consultant

2 weeks ago


Port Melbourne, Australia Australia Wide Office Staffing Full time

Min 3 years call centre experience
- Someone from the security industry would be highly regarded
- Rotating shift : 6.30am - 2.30pm/2.30pm - 10.30 pm
- Port Melbourne

**The Company**:
The Australian division of a global, industry-leading systems integrator that designs, installs and services electronic security, fire alarm and life safety systems.

**The Role**:
Reporting to the Service Centre Manager/Leader, and working in a team environment, you will meet the needs of incoming customer service calls with tasks including:

- Coordination of service with technicians, sub-contractors
- Tracking and scheduling calls
- Creating dispatch work orders in iCare daily
- Attending weekly planning sessions
- Completion of Service Agreement works
- Monitoring and following up on subcontract pricing
- Providing of service quotes to customers

**The Person**:
You demonstrate excellent interpersonal skills along with a solid customer service background. You have strong financial knowledge and skills in order to understand purchase orders, invoices and work orders, etc.

Bring your excellent computer skills and exceptional telephone manner to a role that will keep you busy The role offers a rotating shift with X2 vacancies available that can be an immediate start

**Covid vaccination certificate mandatory.



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