Current jobs related to Client Success Manager - Sydney - LEAP Legal Software


  • Sydney, Australia Intellect Full time

    As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and...


  • Sydney, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGER REPORTING TO: APAC CEO OFFICE LOCATION: SYDNEY Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working...


  • Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...


  • Sydney, Australia emarsys eMarketing Systems Full time

    **Position** **Client Success Manager** **Department** Client Services **Reports to** Client Success TL/Director **Stand-in** Local Client Success Team **Overall purpose and objectives** Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients. The Client Success...


  • Sydney, Australia moomoo Full time

    We are seeking a dedicated and results-driven Client Success Manager to join our team. The role will be in moomoo’s client success team located in Sydney office. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction, driving the adoption of our products or services, and ensuring upsell targets are achieved. You...


  • Sydney, Australia The Recruitment Company Full time

    This fast-growing tech business is helping many of Australia's biggest brands and retailers create, manage, source and distribute high quality digital product content to consumers. Our client is looking for a passionate, energetic and highly organised Client Success Manager to join their vibrant team. If you are a flexible person who enjoys working in a...


  • Sydney, New South Wales, Australia Epsilon Data Management, LLC Full time

    The Client Success Manager plays a crucial role in ensuring the satisfaction of our clients by delivering high-quality services and exceeding their expectations.Responsibilities:BUILDING AND NURTURING INTERNAL AND EXTERNAL CLIENT RELATIONSHIPS TO DRIVE BUSINESS GROWTH.MEDIA STRATEGY DEVELOPMENT AND IMPLEMENTATION ACROSS ALL MEDIA FOR CLIENTS.MONITORING...


  • Sydney, New South Wales, Australia Safewill Full time

    Job DescriptionAs a Client Success Manager at Safewill, you will play a key role in helping charity clients achieve outstanding outcomes while contributing directly to the company's success.This is a hands-on role where you'll collaborate across teams, support meaningful partnerships, and make a real impact on the future of fundraising in Australia.Key...


  • Sydney, New South Wales, Australia It Integrity Full time

    It Integrity is a unique organization that fosters true IT partnerships founded on understanding our client's needs. We are unbiased in our recommendations and leverage existing technology investments and relationships where possible. Our team is relentless in ensuring the right decisions are made and objectives achieved.The OpportunityThis position offers a...


  • Sydney, Australia emarsys eMarketing Systems Full time

    The Client Success Team is responsible for the Satisfaction, Retention and Growth of higher revenue clients. The Client Success Manager will turn these Clients into Emarsys advocates by understanding the Clients goals and demonstrating how our technology and services can drive business results as well as guiding our Clients to get the most out of their...


  • Sydney, Australia Tryzens Full time

    You will be a digital expert, with a customer-focused attitude who wants to make your mark on our client and organisation by using your experience to deliver best-in-class strategic support for our client base. As Client Success Manager, you will help to support and shape our client’s strategy and be instrumental to their success and in ensuring we deliver...


  • Sydney, New South Wales, Australia ClearCompany Full time

    Welcome to CreditorWatch">We're a leading Australian data and technology company empowering businesses to trade confidently with their customers.">We achieve this through our unique data insights and innovative products, which help our customers make informed decisions about their commercial relationships.">With a strong presence in the market, we're looking...


  • Sydney, Australia Salsify Full time

    **Location**: - Sydney, AU**Job Term**: - Full-Time**Company Website**: Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As...


  • Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...


  • Sydney, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients. The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients´ goals and demonstrating how our technology and services can drive business results as well as guiding our...


  • Sydney, New South Wales, Australia Aon Full time

    Job Description:Aon is seeking a seasoned professional to lead our sales strategy for the largest client segment, focusing on ASX-listed companies, large private enterprises, and significant government entities.This role requires a leader with a deep understanding of complex client needs and the ability to build and maintain strong, strategic relationships...


  • North Sydney Council, Australia Gartner Full time

    About the OpportunityAs a Client Success Manager, you will be responsible for driving growth and success with our clients.You will partner with Gartner experts to address clients' most pressing challenges and establish a reputation as a trusted advisor and source of innovative insights.Key Responsibilities include collaborating with top-tier Gartner experts...


  • Sydney, Australia Project Simpel Full time

    You will have ownership of our clients customer journey; including onboarding, training, and ongoing support to their organisation. Position Requirements: - Interest and/or experience in SaaS solutions - 2+ years in customer success or customer service role - Professional and patient phone manner Your responsibilities will include: - Supporting...


  • Sydney, Australia Project Simpel Full time

    **Location**: Sydney You will have ownership of our clients customer journey; including onboarding, training, and ongoing support to their organisation. Position Requirements: - Interest and/or experience in SaaS solutions - 2+ years in customer success or customer service role - Professional and patient phone manner Your responsibilities will...

  • Client Success Manager

    12 hours ago


    Sydney, New South Wales, Australia Intercom Full time

    At Intercom, we're dedicated to helping businesses deliver remarkable customer experiences online. As a Client Success Manager, you'll work with thousands of exciting customers from diverse industries, guiding them to achieve sustained outcomes through our cutting-edge platform.Responsibilities:Build lasting relationships with customers at the C-suite and...

Client Success Manager

1 month ago


Sydney, Australia LEAP Legal Software Full time

**About LEAP**

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

**Meet the Client Success Team**

Our Client Success team are the experienced LEAP specialists responsible for managing, onboarding, training and retaining clients with LEAP’s Core product as well as Integrated Products and Apps. As a trusted LEAP expert, you’ll work closely with clients to enable easy and efficient utilisation of LEAP software, leaving our clients free to focus on what they do best.

You'll provide hands-on, on-site and face to face support that give our clients comfort and confidence in the power of our products. This is a valuable opportunity to have powerful impact in a meaningful space, guiding clients from day one right through to ‘business as usual’.

**What you'll do**

As our newest Sydney based Client Success Manager you will ensure long-term retention of our clients with your relationship management skills and knowledge of the legal industry. You will maximise our client's satisfaction and loyalty to the LEAP product which will minimise client churn, and effectively engage with at-risk clients to win their confidence and develop successful product adoption and retention strategies. You will be involved in aspects of support, account management, product and feature demonstration, education of clients and your day to day might look like this:

- Maximise the productivity of clients using LEAP by confidently demonstrating new features, products and add-ons
- Build trusted relationships by understanding the client’s challenges and needs and provide/facilitate effective solutions
- Work with key stakeholders (Principals and Practice Managers) to suggest improvements to productivity and utilisation using LEAP features and products
- Identify at-risk accounts by monitoring and analysing “Client Health” metrics, NPS results and other feedback to identify clients who are not realising the full benefit from their investment in LEAP
- Collate positive client testimonials for use in marketing material
- Represent the voice of the client to provide input into LEAP Dev, Marketing and Sales
- Collaborate closely with Implementations, Renewals and Companion Product teams to address issues and to identify expansion / upsell opportunities
- Ensure all client activity is accurately logged in Salesforce (CRM) in a timely manner
- Attend and present at conferences, roadshows, webinars, exhibitions and events, networking with existing clients and prospective clients
- Achieve individual and team targets, including “Top 5” goals aligned with the company’s goals

**Requirements**:
To be successful in this client facing role you will have 2+ years experience working in a law firm in some capacity and a proactive approach to client satisfaction. On top of that, you will bring:

- A proven ability to negotiate and engage in a confidence-winning manner, achieving commercial outcomes and high levels of client satisfaction and loyalty
- A track record of meeting and / or exceeding sales targets and KPIs
- The ability to build strong relationships with both clients and internal stakeholders through confidence and trust
- Experience navigating challenging situations and clients

**You are the type of person who**
- Builds trusting relationships using appropriate interpersonal styles to establish effective relationships with clients and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
- Is proactive - you take prompt action to accomplish objectives, and achieve goals beyond what is required
- Is passionate about client satisfaction - you take responsibility for client satisfaction and loyalty and can sense the appropriate approach to ongoing client support
- Has high impact communication - you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
- Has exceptional time management - you can effectively manage your time and resources to ensure tha