Client Success Manager

1 month ago

Sydney, Australia emarsys eMarketing Systems Full time

The Client Success Team is responsible for the Satisfaction, Retention and Growth of higher revenue clients. The Client Success Manager will turn these Clients into Emarsys advocates by understanding the Clients goals and demonstrating how our technology and services can drive business results as well as guiding our Clients to get the most out of their investment in our Client Engagement Platform.

**YOUR AREA OF RESPONSIBILITIES**
- Own the ultimate success of a portfolio of Emarsys’ Clients by taking responsibility for the Satisfaction, Retention and Growth of each account.
- Push to meet with senior stakeholders within each client accounts on a regular basis and drive forward client projects and create new opportunities through your intimate knowledge of your client’s strategic objectives.
- Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
- Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through adoption and usage of our solutions.
- Manage and constantly improve the on-going client relationship for all of your assigned accounts by working with Technical Client Services, Professional Services and Strategic Services to deliver a best in class customer experience to all of your clients and act as the point of escalation for client-specific issues if they affect the relationship and/or revenues
- Use your knowledge of digital marketing best practice and Emarsys solutions to oversee client growth and deliver a return on the clients Emarsys investment.
- Use your relationships with clients to create advocacy within your portfolio to drive testimonials, case studies and references to create new business opportunities.
- Take ownership of the transfer of information from Product Development, Marketing and Strategy teams to your portfolio of clients to drive upsell and cross selling opportunities and secure our long term revenue stream through the timely renewal of client contracts.
- Consistently and regularly use Salesforce & other information systems to provide timely and accurate forecasting and reporting of activity.
- Ensure client attendance at company events and webinars and work closely with the marketing team to deliver videos, testimonials and case studies from each of your clients.

**YOUR PROFILE**
- Minimum 3-5 years experience in account management, preferably in digital marketing consulting, marketing cloud sales, and technology areas.
- Experience working in a quota bearing role and have desire to hit your number.
- Avid learner with ability to adapt to changing environment and product development.
- Excellent Client management skills and strong communication & negotiation skills
- Strong in written and spoken English, Cantonese, and Mandarin is a Must
- A positive attitude, self-motivated, and a good team member
- Strong technology skills that you are able to do complete product demonstrations and credibly discuss technical topics.
- Good knowledge of MS Office software.

**WHAT WE OFFER**
- A job with a dynamic and experienced team of professionals.
- A great working environment, with opportunities to work with and learn from some seriously talented individuals.
- A company with an international outlook and a good market positioning.
- Be part of the engine that is behind a very fast growing business.
- Competitive remuneration.

**DIRECT FROM OUR STAFF**
- “Tight and friendly local team where employees feel they are truly working together.”
- “Awesome teammates” and “Great working environment”
- “Central Location” and “Convenient to shopping and food”
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._

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