Client Success Manager
1 week ago
This fast-growing tech business is helping many of Australia's biggest brands and retailers create, manage, source and distribute high quality digital product content to consumers. Our client is looking for a passionate, energetic and highly organised Client Success Manager to join their vibrant team.
If you are a flexible person who enjoys working in a fast-paced and growing environment, are driven by achieving the best outcomes for your clients and the business, enjoy relationship building and maintaining exceptional records of client retention this is the role for you
**INCLUDED IN WHAT YOU'LL DO**:
- Manage and retain existing accounts, strongly focussed on retention and uplift,
- Conduct regular client business reviews to ensure the clients’ business needs and requirements are being fulfilled.
- Develop opportunities to drive growth within the accounts.
- Effectively present and communicate system functionality and opportunities to the existing client base, train and onboard new clients.
- Support sales and marketing initiatives to identify and develop opportunities within the existing client portfolio.
- Manage account relationships and build strong client engagement and rapport.
- Build on the company’s high net promoter score.
**WHAT YOU HAVE**:
- Experience in a similar role.
- A proven track record building growth and great relationships within client portfolios.
- Driven by results, with that personal drive to forge growth and success for the business.
- Enjoys building long term client relationships through regular account meetings and helping clients to get the most from solutions and services.
- Is comfortable using a range of technologies.
- Strong verbal, written and presentation skills, and demonstrated time management skills.
- Experience in FMCG/CPG or SaaS industries is an advantage (but not essential).
**WHAT YOU'LL GET**:
- To join an exciting and growing tech company with some of Australia’s largest retailers and brands as clients.
- An excellent culture where staff are valued and heard.
- A highly capable, skilled and motivated team that has a focus on supporting each other and working together.
- Celebration of achievements, support for professional development and encouragement of idea sharing.
- Close to public transport and shops, with plenty of nearby parking.
- Remuneration and Equity Grants.
- 4 days office based and WFH Fridays.
If this is the role for you APPLY NOW
Frankie
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