Client Success Manager

4 days ago


Sydney, New South Wales, Australia It Integrity Full time
It Integrity is a unique organization that fosters true IT partnerships founded on understanding our client's needs. We are unbiased in our recommendations and leverage existing technology investments and relationships where possible. Our team is relentless in ensuring the right decisions are made and objectives achieved.

The Opportunity
This position offers a challenging and rewarding career path, with opportunities to work across numerous industries, assisting organizations in developing and executing their ICT and digital strategies. With a strong footprint in Care Services, experience in Aged, Home Care, NDIS, and Community Services is desirable, especially for targeting healthcare. The ideal candidate will possess a high level of client attention and support via various communication methods. This role is predominantly billable, operating as an extension of our clients' C-Suite to deliver exceptional outcomes for their business and ours.

Key Responsibilities
- Develop strategic plans that align with client priorities and emphasize tools and services that can improve efficiency, streamline processes, or increase profits for our clients.
- Provide ongoing client support to address challenges or resolve issues.
- Work across multiple industries, assisting organizations in developing and executing their ICT and digital strategies.
- Leverage industry knowledge and expertise to offer proactive solutions to clients.
- Foster strong relationships with clients, C-level stakeholders, and Boards to ensure successful project outcomes.
- Stay up-to-date with key technology trends, innovations, and practical applications to provide expert advice to clients.

About You
To succeed in this role, you will require a bachelor's degree in business, computer engineering, or finance. Strong leadership and negotiation abilities, experience in RFP/RFI processes, collaboration with internal and external stakeholders, comfort with ICT Governance and Management best practice frameworks, program/PMO and change management experience, and proven success in client account management and revenue growth are highly valued.

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