Duty Manager

7 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Full-time**:

- **Competitive Salary | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the opportunity**

RACV Royal Pines Resort is seeking a proactive Duty Manager to join our dynamic team. The Duty Manager is responsible for overseeing the daily operations of the resort, assisting the outlets and departments to ensure the day-to-day activities and customer service are consistently delivered to a high standard.

We are one of Australia’s leading conference and events resorts offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course.

**This could be just the right role for you?**

Reporting to the Front Office Manager, you will effectively manage the daily operations and lead an engaged team, who represent the RACV brand, and who deliver exceptional guest experiences. In this hands-on role and fast paced environment, your key responsibilities for the role include:

- Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests
- Assist with business activities, accounting procedures, expenditure management, rosters & training
- Lead, coach and motivate the team to deliver a high standard of customer service
- Monitor operations and ensure the property presentation is maintained to a high standard
- Display a strong knowledge of property facilities, services, events, activities, and local attractions
- Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner
- Identify, report and control hazards & risks to maintain a safe environment for staff & guests
- Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting

Full availability and flexibility are required to work a rotating roster between approx. 7am-11pm, including evenings, weekends & public holidays.

**What you’ll need to be successful**
- Previous Front Office management experience in a 4-5 star hotel/resort environment
- Tertiary qualification in Hospitality and Tourism Management, desirable
- Experience in PMS Opera, desirable
- Exceptional verbal communication, conflict resolution and negotiation skills
- Strong team work, time management, attention to detail and problem solving skills
- Excellent grooming & personal presentation

**We are Offering**
- Competitive Salary
- Discounts on RACV products & resorts
- Free parking onsite
- Employee of the month recognition

**The RACV difference**

Challenge yourself with diverse work and go further than you thought at RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link.

  • Duty Manager

    5 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Duty Manager** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our properties and access to our Village...

  • Duty Manager

    7 months ago

    Gold Coast, Australia Frontline Recruitment Full time

    Are you ready for a sun-soaked leadership role? We're looking for an experienced Duty Manager to join this beachside venue on the Gold Coast. This is the perfect opportunity for someone who loves a mix of sunshine, sand, and service, and is skilled in managing both food & beverage and gaming operations. Dive into an environment where every day is a vibrant...

  • Manager On Duty

    2 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Manager on Duty** **Full Time Salary** **Sea World Resort, Main Beach Gold Coast** **About the role**: Reporting to the Front Office Manager you will be responsible for the smooth and efficient running of the reception desk, ensuring that our Front Office team exceeds our guest expectations. **Duties**: - Maintain a high presence on our reception desk...

  • Duty Manager

    7 months ago

    Gold Coast, Australia Frontline Recruitment Full time

    **The Company**: Discover this vibrant and renowned surf club nestled along the stunning Gold Coast. Renowned for a laid-back atmosphere and commitment to providing and great experiences, this venue is on lookout for an energetic and aspiring Duty Manager to join our team. This location celebrates a culture of teamwork, enthusiasm, and a passion for...

  • Manager On Duty

    4 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Manager on Duty** **Full Time $70 - 75K** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining...

  • Duty Manager

    7 months ago

    Gold Coast, Australia Atlas People Full time

    _**Your next opportunity awaits, and you can reap the many benefits of working while on your Atlas Adventure!**_ **What is Required from you?** - Must have an active RMLV certificate. - Must have Approved Managers License. - Have a minimum of 1 year experience as a duty manager. **About the job** - Hotel Venue. - Start as soon as possible. - Contract of 8...

  • Pub - Duty Manager

    7 months ago

    Gold Coast, Australia Frontline Recruitment Full time

    If you're ready to embark on an exciting journey in Coolangatta and be part of a passionate team dedicated to hospitality excellence, we want to hear from you. Don't miss this opportunity to combine your love for hospitality with the laid-back coastal lifestyle of Coolangatta. **About the Company**: Join a fast paced venue as a Duty Manager in a beautiful...

  • Duty Manager

    7 months ago

    Gold Coast, Australia Frontline Recruitment Full time

    **The Company**: This Surf Club, nestled on the iconic Gold Coast shoreline, is renowned for its warm and inviting atmosphere. With a focus on delivering exceptional service and memorable experiences, they have become a beloved destination for locals and tourists alike. Committed to fostering a positive work culture, they value their employees' well-being as...

  • Manager On Duty

    2 weeks ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23078082 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Manager On Duty

    6 days ago

    Gold Coast, Australia Mondrian Full time

    **Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Manager On Duty

    6 days ago

    Gold Coast, Australia Afterpay Full time

    **Company Description**: Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests...

  • Manager On Duty

    7 months ago

    Gold Coast, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23133838 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...

  • Evening Manager On Duty

    1 week ago

    Gold Coast, Australia The Ritz-Carlton Full time

    **Job Number** 22146729 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Evening Manager On Duty

    7 months ago

    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23190792 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on...

  • Experienced Lifeguard and Duty Manager Roles

    2 weeks ago

    Gold Coast, Australia City Venue Management Pty Ltd Full time

    **We are currently recruiting for experienced lifeguards and duty managers for our Miami, Parkwood, Helensvale and Runaway Bay locations. CVM offers a dynamic and exciting work environment with flexible working arrangements that encourages a work life balance!** **CVM offers all the below qualifications internally with great discounts for new & existing...

  • Duty Manager

    7 months ago

    Gold Coast, Australia Frontline Recruitment Full time

    If you're someone who loves being a seasoned Duty Manager, genuinely passionate about making guest experiences unforgettable and adding your touch to an amazing work culture - this is the role for you! Come be a part of this vibrant team at a lively Pub in the bustling South Gold Coast! **The Company**: Located in the heart of the Gold Coast, this...

  • Duty Manager Overnights

    4 months ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Full-time | Overnights**: - **Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At...

  • Conference & Events Duty Manager

    7 months ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**Full-time**Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines Resort, a...

  • Duty Technician

    2 months ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Full-time | Wed-Sun 2pm-10pm**: - **Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines...

  • Safety & Security Duty Manager

    3 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast as the Safety and Security Duty Manager. Reporting to the General Manager Asset Protection, you will be responsible for overseeing the responsibilities for the safety and security of the property. **Key responsibilities will include**: - Maintain record of shift matters, actions, events -...