Duty Manager

6 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Full-time**:

- **Competitive Salary | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the opportunity**

RACV Royal Pines Resort is seeking a proactive Duty Manager to join our dynamic team. The Duty Manager is responsible for overseeing the daily operations of the resort, assisting the outlets and departments to ensure the day-to-day activities and customer service are consistently delivered to a high standard.

We are one of Australia’s leading conference and events resorts offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course.

**This could be just the right role for you?**

Reporting to the Front Office Manager, you will effectively manage the daily operations and lead an engaged team, who represent the RACV brand, and who deliver exceptional guest experiences. In this hands-on role and fast paced environment, your key responsibilities for the role include:

- Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests
- Assist with business activities, accounting procedures, expenditure management, rosters & training
- Lead, coach and motivate the team to deliver a high standard of customer service
- Monitor operations and ensure the property presentation is maintained to a high standard
- Display a strong knowledge of property facilities, services, events, activities, and local attractions
- Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner
- Identify, report and control hazards & risks to maintain a safe environment for staff & guests
- Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting

Full availability and flexibility are required to work a rotating roster between approx. 7am-11pm, including evenings, weekends & public holidays.

**What you’ll need to be successful**
- Previous Front Office management experience in a 4-5 star hotel/resort environment
- Tertiary qualification in Hospitality and Tourism Management, desirable
- Experience in PMS Opera, desirable
- Exceptional verbal communication, conflict resolution and negotiation skills
- Strong team work, time management, attention to detail and problem solving skills
- Excellent grooming & personal presentation

**We are Offering**
- Competitive Salary
- Discounts on RACV products & resorts
- Free parking onsite
- Employee of the month recognition

**The RACV difference**

Challenge yourself with diverse work and go further than you thought at RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link.

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