Front Office Manager

3 weeks ago

Broadbeach, Australia Accor Apartments & Realty Full time

Mantra Sierra Grand is located in Broadbeach and walking distance from the light rail. This property offers one, two and three bedroom apartments, in addition to a three bedroom penthouse, fully equipped gym, in-house theatre, tennis court and seasonally heated swimming pools, sauna and steam room. With Pacific Fair Shopping Centre just a stone's throw away, you have easy access to retail and dining therapy on your days off However, if that’s not your thing you'll find your perfect spot on the nearby beach - whether it's for a relaxation session or beach sports
Purpose
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.
Primary Responsibilities
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
- Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
- Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
- Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
- Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience
- Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in using reservation and property management systems is a plus
- Masterful in the art of communication, both the written and spoken
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • Assistant Front Office Manager

    6 months ago

    Broadbeach, Australia SOFITEL Full time

    **Company Description** Sofitel Gold Coast Broadbeach are seeking a hospitality professional with a passion for delivering unparalleled guest experiences. As the Assistant Front Office Manager, you will showcase your passion for luxury and strong leadership skills as you oversee the Front Office, Guest Service and Concierge in this sought-after...

  • Front Desk Ambassador

    4 weeks ago

    Broadbeach, Australia SOFITEL Full time

    Unlock a Rewarding Career as a Customer Service RepresentativeWe are seeking a highly skilled and friendly Customer Service Representative to join our team at the Sofitel Gold Coast Broadbeach.About the Role:This is an excellent opportunity for individuals who thrive in fast-paced environments, possess exceptional communication skills, and are committed to...

  • Front Office All Rounder

    1 week ago

    Broadbeach, Australia Accor Apartments & Realty Full time

    Peppers Broadbeach is located in the heart of the Gold Coasts’ retail and dining precinct, Broadbeach and within walking distance from the light rail. The property consists of two towers that include stylishly designed one and two bedroom suites, three bedroom Sky Home and a Sub Penthouse. With Pacific Fair Shopping Centre just a stone's throw away, you...

  • Front Office All Rounder

    2 months ago

    Broadbeach, Australia Accor Apartments & Realty Full time

    Peppers Broadbeach is located in the heart of the Gold Coasts’ retail and dining precinct, Broadbeach and within walking distance from the light rail. The property consists of two towers that include stylishly designed one and two bedroom suites, three bedroom Sky Home and a Sub Penthouse. With Pacific Fair Shopping Centre just a stone's throw away, you...

  • Office Manager

    7 months ago

    Broadbeach, Australia Sports and Spinal Physio Full time

    We are looking for an enthusiastic leader to join our team as an **Office Manager** to help drive patient success at our **Broadbeach Practice**! *** At Sports and Spinal, your role as an **Office Manager** will be to oversee all administrative aspects of the day to day running of the Physiotherapy Practice. You will work on the front desk alongside your...

  • Luxury Hotel Front Desk Representative

    4 weeks ago

    Broadbeach, Australia SOFITEL Full time

    Front Desk Agent Opportunity at Sofitel Gold Coast BroadbeachWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at Sofitel Gold Coast Broadbeach, a luxurious five-star hotel located in the heart of Broadbeach.Estimated Salary: AU$55,000 - AU$65,000 per yearAbout UsSofitel Gold Coast Broadbeach is a leading luxury hotel brand that...

  • Duty Manager

    7 months ago

    Broadbeach, Australia SOFITEL Full time

    **Company Description** Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre. Sofitel Gold Coast Broadbeach are seeking a hospitality...

  • Duty Manager

    3 months ago

    Broadbeach, Australia SOFITEL Full time

    **Company Description** Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre. Sofitel Gold Coast Broadbeach are seeking a hospitality...

  • Night Manager

    6 months ago

    Broadbeach, Australia SOFITEL Full time

    **Company Description** Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. **Job Description** The Role** Reporting to the Hotel Manager, this hands-on role is...

  • Duty Manager

    7 months ago

    Broadbeach, Australia SOFITEL Full time

    Company Description **Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...

  • Guest Experience Manager

    7 months ago

    Broadbeach, Australia SOFITEL Full time

    Company Description **Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...

  • Office Manager

    6 months ago

    Broadbeach, Australia Intro Recruitment Solutions Full time

    Permanent employment I Ongoing training and development - Be a part of a great team I Friendly environment - Great office location! Intro Recruitment is proudly partnering with a client that has a proven track record of delivering innovative and sophisticated developments for their clients. With a strong commitment to excellence they provide project...

  • Assistant Night Manager

    6 months ago

    Broadbeach, Australia SOFITEL Full time

    **Company Description** Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. Reporting to the Night Manager, you will be responsible for general front office and night...

  • Duty Manager

    7 months ago

    Broadbeach, Australia SOFITEL Full time

    **Company Description** Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...

  • Manager

    6 months ago

    Broadbeach, Australia Koi Dining & Lounge Bar Full time

    Koi Dining & Lounge Bar is seeking an experience restaurant venue manager to join our amazing team! - minimum 3-5 years of experience, managing food and beverage venues operations - Effective leadership, organizational and interpersonal communication skills - Monitoring the appearance and performance of all FOH staff, ensuring that a high standard is...

  • Customer Relations Manager

    3 months ago

    Broadbeach, Australia Ignite Full time

    **Refer a friend** **Job no**: 523721 **Brand**: Ignite **Work type**: Full time **Location**: Queensland **Categories**: People & Culture This role involves managing customer complaints and offering support to internal stakeholders through guidance and mentoring. It oversees the complaint process and assists front-line agents while aiming to retain...

  • Luxury Hospitality Manager

    4 weeks ago

    Broadbeach, Australia SOFITEL Full time

    About Sofitel Gold Coast Broadbeach">Sofitel Gold Coast Broadbeach is a luxury hotel that offers an exceptional experience to its guests. We are seeking a highly skilled and experienced Luxury Hospitality Manager to join our team.">Salary:">The estimated salary for this role is AU$85,000 - AU$110,000 per annum, depending on experience.">About the Role">This...

  • General Manager

    7 months ago

    Broadbeach, Australia Accor Apartments & Realty Full time

    Mantra Broadbeach on the Park is nestled in the heart of Broadbeach located within walking distance to the light rail and overlooking Victoria Park with a vast dining hub and its feet. The property consists of one, two and three bedroom apartments for guests to experience. A stones-throw away from Pacific Fair Shopping Centre where you can shop till you drop...

  • Reservations Manager

    5 months ago

    Broadbeach, Australia Accor Full time

    Company Description Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets. Job Description Belong in a place where you can be...

  • Assistant Store Manager

    6 months ago

    Broadbeach, Australia Smokemart & GiftBox Full time

    G0.70, Oasis Shopping Centre, 75 Surf Parade, Broadbeach, QLD, Australia, 4218 - Part time For over three decades, Smokemart & GiftBox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive and positive culture for our...