IT Help Desk Support Analyst
4 weeks ago
The purpose of the **IT Help Desk Support Analyst **is to provide excellent customer service to BGIS users.
Using a flexible and adaptable approach the responsibilities include:
- Managing the life cycle of all service tickets/incidents
- Providing first-level triage and problem resolution
- Ensuring all tickets escalated within agreed target timeframes
- Maintaining and updating Service Desk documentation, records, and procedures
- Completing initial categorisation, type and prioritisation of service requests ensuring enough detail within the ticket is provided
- Actively participating as a member of the Team for the purposes of delivering optimum technology solutions to BGIS customers
**Skills and Experience**
- Exceptional customer service and communication skills both verbal and written
- Relevant experience providing IT support in a Service Desk environment
- Demonstrated experience working with internal and external stakeholders at varying levels of an organisation
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities
**Benefits**
BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program
**Culture**
At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.
BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.
Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals, and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.
-
Help Desk Analyst
2 months ago
Melbourne, Australia Corrs Chambers Westgarth Full time492512 Melbourne Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...
-
Help Desk Analyst
4 weeks ago
Melbourne, Australia Corrs Chambers Westgarth Full time492512 Melbourne Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...
-
IT Help Desk Support Analyst
1 week ago
Melbourne, Victoria, Australia BGIS Full timeThe purpose of the IT Help Desk Support Analyst is to provide excellent customer service to BGIS users.Using a flexible and adaptable approach the responsibilities include:Managing the life cycle of all service tickets/incidents Providing firstlevel triage and problem resolution Ensuring all tickets escalated within agreed target timeframes Maintaining and...
-
Service Desk/it Support/it Help Desk- Melbourne
3 weeks ago
Melbourne, Australia Pan Asia Full timeRole : Service desk Duration : 6 months and renewable contract Client: IT Location: Melbourne Australia **Service desk analyst responsibilities include the following**: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades...
-
IT Help Desk Officer
1 week ago
Melbourne, Victoria, Australia Forensicare Full timeLocation: MelbourneJob type: Full timeOrganisation: ForensicareSalary: Salary not specifiedOccupation: IT and TelecommunicationsReference: 15841 Fulltime Administration Grade Based at the Thomas Embling Hospital in Fairfield A culture where people careJob locationForensicare is the statutory agency responsible for the provision of adult forensic mental...
-
Service Desk Analyst L1
1 week ago
Melbourne, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Help Desk Support
1 week ago
Melbourne, Victoria, Australia Mars Recruitment Full timeThe CompanyJoin this exciting company that is a leader within the Legal Services industry going through an exciting phase of growth. The business is Australia wide and a innovative/strategic market leader within this space.The RoleResponsibilities: Providing IT Support for all end users in the firm Improve and enhance effectiveness the performance of the...
-
Service Desk Analyst
2 weeks ago
South Melbourne, Australia Clicks IT Recruitment Full timeService Desk Analyst **Commencement**: ASAP **End Date**: February 2024 **Location**: Frankston at least 4 days/week and working from home. **Reports to (Title)**: End User Services Team Leader **Must haves**: - A natural drive for good customer outcomes, be a good communicator, be a self-starter - Seeking someone with experience - Knowledgeable in...
-
Service Desk Analyst L1
1 week ago
Melbourne, Victoria, Australia Brennan IT Full timeBrennan ITWe are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.Benefits of working at Brennan IT:An awesome team of people to work with Flexible working arrangements Opportunity to gain...
-
Telstra Billing Analyst
2 months ago
Melbourne City Centre, Australia Appetency Recruitment Services Full time**Telstra Billing Analyst & Telstra Help Desk / IT Support**: - Job ID: **1c0b8db9**: - Job Category: **Information Technology**: - Location: **Melbourne**: - Job's Advertised Area: - CBD- Salary on offer: - $50,000 - $60,000 +super- At-least 2 years Telstra provisioning experience - Permanent Role - Immediate joining - Excellent written and...
-
Service Desk Analyst L1
1 week ago
Melbourne, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Melbourne, Victoria, Australia Pan Asia Full timeRole : Service deskDuration : 6 months and renewable contractClient:ITLocation: Melbourne AustraliaService desk analyst responsibilities include the following:Analysing and evaluating software andIT systemsAnswering incomingIT questions from clients and staff in person, over the phone or remotelyPerforming system installations, upgrades and maintenance...
-
Service Desk Analyst L1
2 days ago
Melbourne, Australia Brennan IT Full timeWhy work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because...
-
Senior servicedesk engineer
1 month ago
Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a team of IT specialists, you will be providing Level 1 support to users Key Responsibilities include: Assisting the level 1 team with resolving the service desk...
-
Senior servicedesk engineer
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a team of IT specialists, you will be providing Level 1 support to users Key Responsibilities include: Assisting the level 1 team with resolving the service desk...
-
Senior servicedesk engineer
3 weeks ago
Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a team of IT specialists, you will be providing Level 1 support to users Key Responsibilities include: Assisting the level 1 team with resolving the service desk...
-
Service Desk Analyst
2 weeks ago
Melbourne City Centre, Australia HAYS Full time8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...
-
Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia Technology People Australia Full timeService Desk Analyst Contract 6 Months- $ Per DayMy client is looking for a Service Desk Analyst to join a busy service desk.Key Skills: Excellent communication experience Service Now experience Ability to have a high first fix rate Must be able to demonstrate professionalismThis role is 6 months and will be hybrid for the right Service Desk Analyst.
-
Help Desk Manager
3 weeks ago
Melbourne, Australia Compass Group Australia Full time**_Join the opening team at the New Footscray hospital._**: - **_Full time, on-site role._**: - **_Supportive team making a big impact._** Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on...
-
Service Desk Analyst L1
1 week ago
Melbourne, Victoria, Australia Brennan IT Full timeWhy work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...