Service Desk Analyst L1

1 week ago


Melbourne, Victoria, Australia Brennan IT Full time

Brennan IT
We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.

Benefits of working at Brennan IT:

  • An awesome team of people to work with
  • Flexible working arrangements
  • Opportunity to gain certifications and be rewarded for it too
  • Tailored career development plans to suit your aspirations
  • High levels of reward and recognition for over achieving
  • A company that genuinely cares about YOU
  • A focus on health and wellbeing social club, sporting teams, discounted technology purchases, health checks and more

The role:

As part of our continued growth, Brennan IT is looking for a Service Desk Analyst

Key Responsibilities:

  • Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
  • Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
  • Coordinate, collaborate and escalate incidents within established timelines
  • Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
  • Liaise confidently when engaging with our clients and provide outstanding customer service

What skills and experience you bring:

  • Minimum of 1 year experience in a similar role is ideal: Microsoft
  • Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
  • Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
  • Handson experience troubleshooting support issues across numerous enterprises
  • Good time management, strong analytical and problemsolving skills
  • Strong communication and interpersonal skills
  • Current IT certifications

Note:
As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan IT is an equal-opportunity employer

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