Telstra Billing Analyst

2 weeks ago


Melbourne City Centre, Australia Appetency Recruitment Services Full time

**Telstra Billing Analyst & Telstra Help Desk / IT Support**:

- Job ID:
**1c0b8db9**:

- Job Category:
**Information Technology**:

- Location:
**Melbourne**:

- Job's Advertised Area:

- CBD- Salary on offer:

- $50,000 - $60,000 +super- At-least 2 years Telstra provisioning experience
- Permanent Role - Immediate joining
- Excellent written and communication skills

Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.

**What will you do?**
- Must have a NAC and experience of handling corporate client
- Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
- Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
- Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
- Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
- Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team)
- Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
- Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships, international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
- IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
- Operating hours are between 8 am-8 pm working day is 8 hours but a shift could be any time in this time slot

**Skill / Experience Requirements**:

- Must have At-least 2 years TELSTRA provisioning experience
- Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
- Strong customer engagement skills with at-least 4+ years of experience
- Telstra experience - billing and provisioning
- Proven ability to work through customer inquiries and resolve problems professionally
- Must speak English clearly - Must have good written and verbal communication skills
- Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
- Experience with Airwatch will be advantageous

**What is on offer**:

- Permanent position
- Excellent client engagement role
- Competitive remuneration
- Opportunity to grow in the organisation
- Trained provided for MDM (mobile Device Management) Airwatch Solutions
- Opportunity to grow into MDM solution architect space


  • Finance Analyst

    1 month ago


    North Melbourne, Australia Telstra Full time

    Employment TypePermanentClosing Date22 Sept 2023 11:59pmJob TitleFinance AnalystJob SummaryJob DescriptionConnect with TelstraOur purpose to build a connected future so everyone can thrive. And that’s where you come in, by helping our customers to connect faster, better and smarter.We'll give you the tools and support to have ownership and accountability...

  • Junior SOC Analyst

    1 month ago


    Melbourne, Australia Telstra Full time

    Employment Type Permanent Closing Date 27 Feb 2024 11:59pm Job Title Junior SOC Analyst Job Summary **Job Description**: Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best...


  • Melbourne, Australia Telstra Full time

    Employment TypePermanentClosing Date17 May 2024 11:59pmJob TitleSecurity Incident AnalystJob SummaryAs part of Global Networks & Technology, you will manage our world-class network covering Australia and connecting businesses globally. Work with leading technology and change the way we do IT to meet our critical business needs.Your work will expose you to...


  • North Melbourne, Australia Telstra Full time

    Employment TypePermanentClosing Date19 Sept 2023 11:59pmJob TitleCapability Engineering - Financial Technologies Chapter Type Lead (Aus/India)Job SummaryJob DescriptionConnect with TelstraWe’re all about helping our customers connect faster, better, and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so...


  • Melbourne, Australia CEVA Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...

  • Operations Analyst

    4 weeks ago


    Melbourne, Australia DNA Talent Full time

    **Operations Analyst**: **About the Company** Our client is operating as global scale up, to ensure autonomy and speed of execution, but are backed by two well established and well-respected energy businesses. They focused on a cheaper, greener, simpler approach and pride of their excellent customer service. **About the Role** An Operations Analyst is a...

  • Service Manager

    2 days ago


    Melbourne, Australia Cognizant Full time

    **Position Summary**: Looking for strong Technical Project Management experience ideally demonstrated in a Telco environment. **Mandatory Skills**: - Java, Microservices, Kenan COTS product. - Telecom domain experience especially Billing & Payments. - Service Management, Knowledge Management. **Duties and Responsibilities**: - Rollout operational changes...

  • Reporting Analyst

    4 weeks ago


    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Reporting Analyst to focus...

  • PowerBI Analyst

    4 weeks ago


    Melbourne, Australia Talenza Full time

    Australian utilities company have just implemented a new billings platform, Flux. You will build PowerBI reporting utilising SQL, Power Automate Billing Systems project – Utilities Immediate start contract - 1 stage interview - $600 Hybrid – 2 days Collins street location Role: As the BI Analyst you will be analysing, designing,...

  • PowerBI Analyst

    5 days ago


    Melbourne, Australia Talenza Full time

    Australian enery company have just implemented a new billings platform, Flux. You will building PowerBI reporting and dashboards Australian Energy market experience – Power BI, Powerautomate Billing Systems project – Flux highly advantageous Hybrid working environment: CBD Collins street location Role: As the BI Analyst you will be...

  • Production Accountant

    4 weeks ago


    Melbourne, Australia Framestore Full time

    Framestore is one of the largest visual effects and computer animation studios in the world, with over 30 years’ experience in bringing extraordinary images to film, episodic, advertising and content, collecting every possible industry award along the way. Framestore has offices in London, New York, Los Angeles, Chicago, Montreal, Vancouver, Melbourne and...

  • Delivery Lead

    3 weeks ago


    Melbourne City Centre, Victoria, Australia Charterhouse Full time

    Delivery LeadLead a delivery squad comprising Business Analysts, Developers, and TestersCollaborate with the Delivery Manager to ensure exceptional delivery outcomesMentor and enhance the technical and delivery skills of team membersConduct code reviews and uphold high engineering standardsAssist in planning the work roadmap with the Delivery...

  • Commercial Analyst

    4 weeks ago


    Melbourne, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Melbourne, Australia Hudson Australia Full time

    We have an exciting opportunity for a Program & Contract Analyst to work with State Government Department - Fixed term till Dec 2024. The main purpose of this role is to plan and coordinate the Service Transformation Program's contract management function as part of the TPMO team. With sound knowledge of project management, the Program & Contract Analyst...

  • Utility Analyst

    4 weeks ago


    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Fp&a Analyst

    4 weeks ago


    Melbourne, Australia HumanKapital Full time

    Accounting - Management Accountant - Melbourne - Permanent / Full Time HumanKapital is a full suite human resources, recruitment and WHS services provider. **Our client is a highly successful, innovative service and asset operator using their extensive expertise in contract management, systems, infrastructure, finance, WH&S, and risk management. They are...

  • Designer

    5 days ago


    Melbourne, Australia Divy Associates Full time

    **Software Designer** Melbourne Permanent or Contract The **Key Responsibilities**: - Understand the product experience and elicit business requirements, then conceptualise and establish the detailed design for the capabilities. - Deliver Telstra standards-compliant, quality design documents to achieve product and business outcomes. - Be an expert in...

  • Software Designer

    5 days ago


    Melbourne, Australia Alois Staffing Full time

    **Key Responsibilities**: - Understand the product experience and elicit business requirements, then conceptualise and establish the detailed design for the capabilities. - Deliver Telstra standards-compliant, quality design documents to achieve product and business outcomes. - Be an expert in designing capabilities for logical network inventory products,...


  • Melbourne City Centre, Australia Court Services Victoria Full time

    About us VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact...


  • Port Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role  We’re seeking a Technical Business...