Omni Customer Devt Mgr, Petbarn/gx

5 months ago

Sydney, Australia Hill's Pet Nutrition Full time

No Relocation Assistance Offered
159329 - Sydney, New South Wales, Australia

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**About Hill’s**

We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Hill's we have a purpose Every day around the world, we transform the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our strong culture of diversity, sustainability and inclusion is rooted in our core values of Caring, Global Collaboration and Continuous Improvement. Employees are rewarded by rich career development and experiences.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks

**Job Summary**:
As a Customer Development Manager (CDM) at Hill's Pet Nutrition, you will be instrumental in forging and enhancing our omnichannel partnership with Greencross Ltd, encompassing both Petbarn retail and online channels, as well as Greencross Vet services. With a combined portfolio worth $48 million in net sales, your role is pivotal in achieving our ambitious sales targets, securing optimal product placement, and executing promotional strategies with excellence

**In this role, you will**:

- Develop and execute comprehensive sales and business plans for our key strategic customer, ensuring alignment with our corporate objectives
- Manage customer and joint business plans with a focus on Petbarn retail, online, and Greencross Vet, while negotiating trading terms to optimise our market position
- Foster deep customer engagement and execute the 6Ps with precision to maintain Hill's as the preferred partner in super-premium pet nutrition
- Lead by example in key account management, setting best practices within the team and maintaining high levels of collaboration with the commercial team throughout the sales planning process
- Articulate the technical superiority and commercial advantages of Hill's products to key accounts, ensuring our brand remains at the forefront of the industry
- Your success in this role will be measured by your ability to build strong, strategic relationships with Greencross Ltd, drive sales growth, and position Hill's Pet Nutrition as the leader in pet health through our innovative product offerings

**Principal Duties and Responsibilities**:

- Develops and implements agreed annual business plans for Tier 1 customer, aligning with the company's strategic objectives
- Achieves sales volume and net sales targets
- Enhances shelf space and visibility for Hill’s products to ensure prominent placement and brand presence
- Secures rapid acceptance/distribution of NPD, as well as increased distribution for existing product lines.
- Works collaboratively with the customer and the commercial team to deliver on Joint Business Plan (JBP) category initiatives
- Develops business plans that align with Greencross Ltd's strategy across both pet retail and veterinary clinic channels
- Leverages business analytics to drive fact-based discussions and improve Return on Investment (ROI) outcomes
- Develops and implements promotional plans that meet customer needs and align with the overall sales and marketing strategies
- Monitors competitor activity within each account, formulates and executes appropriate responses, and ensures relevant competitor intelligence is communicated within the team
- Monitors the achievement of sales objectives with each major account, identifies opportunities for business development, and implements corrective actions as necessary
- Maintains close relationships with key decision-makers in each account to foster and uphold strong partnerships between the company and its customers
- Drives integrated commercial planning within the c

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