Customer Service

3 weeks ago

Wetherill Park, Australia Protech Warehousing & Manufacturing Full time

Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design.

Seeking a reliable and proactive **Customer Service Officer **to join the escalations team in **Wetherill Park** on a fulltime permanent basis.

**Key Responsibilities;**
- Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalized in a timely manner.
- Complete escalated customer enquiries in line with SLA’s
- Raise claims against suppliers for replacement
- Ensure customer satisfaction by providing excellent communication skills
- Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish effective and relevant service support activities.
- Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations
- Assess severity of customer escalation issues with the appropriate sense of urgency
- General ad hoc duties

**About you;**
- 2+ years experience in a call centre environment (claims highly regarded)
- Customer service skills, ideally within the retail sector
- Demonstrated experience in working with customers to achieve outcomes
- Excellent communication skills & phone manner
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
- Full working rights - available to work on site Monday - Friday

If you are looking for your next opportunity & enjoy customer service **APPLY now**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)

Work Location: In person

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