Customer Service Coordinator

3 months ago


Wetherill Park, Australia Protech Warehousing & Manufacturing Full time

Protech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis.

**ABOUT THE ROLE**
- Immediate Start
- Full-Time
- Monday - Friday 9am-530pm

**KEY RESPONSIBILITIES**
- Act as the main contact for handling difficult customer issues, ensuring quick and effective resolution.
- Address escalated customer inquiries on time, following the set Service Level Agreements (SLAs).
- File claims with suppliers for replacements or to fix issues.
- Communicate clearly and keep customers happy with excellent service.
- Work with other departments like Purchasing, Dispatch, and Quality Control to provide the best service.
- Collaborate with service technicians and contractors to ensure their work meets expectations.
- Quickly determine the seriousness of customer issues and respond appropriately.
- Take care of any additional tasks as needed.

**TICKETS & EXPERIENCE REQUIRED**
- 2+ years experience in a call centre environment (claims highly regarded)
- Customer service skills, ideally within the retail sector
- Excellent communication skills & phone manner
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
- Full working rights - available to work on site Monday - Friday

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)

Work Location: In person



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