Customer Service Coordinator
3 months ago
Protech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis.
**ABOUT THE ROLE**
- Immediate Start
- Full-Time
- Monday - Friday 9am-530pm
**KEY RESPONSIBILITIES**
- Act as the main contact for handling difficult customer issues, ensuring quick and effective resolution.
- Address escalated customer inquiries on time, following the set Service Level Agreements (SLAs).
- File claims with suppliers for replacements or to fix issues.
- Communicate clearly and keep customers happy with excellent service.
- Work with other departments like Purchasing, Dispatch, and Quality Control to provide the best service.
- Collaborate with service technicians and contractors to ensure their work meets expectations.
- Quickly determine the seriousness of customer issues and respond appropriately.
- Take care of any additional tasks as needed.
**TICKETS & EXPERIENCE REQUIRED**
- 2+ years experience in a call centre environment (claims highly regarded)
- Customer service skills, ideally within the retail sector
- Excellent communication skills & phone manner
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
- Full working rights - available to work on site Monday - Friday
**Job Types**: Full-time, Permanent
Pay: $60,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)
Work Location: In person
-
Customer Service Coordinator
5 months ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full timeProtech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis. **ABOUT THE ROLE** - Immediate Start - Full-Time - Monday - Friday 9am-5pm **KEY RESPONSIBILITIES** - Be the point of escalation for Customer Care team members to resolve issues as required to ensure...
-
Customer Service Coordinator
6 months ago
Wetherill Park, Australia Reece Group Full timeCustomer Service Coordinator - Wetherill Park We are looking for someone who has a passion for fostering and growing strong relationships. The successful applicant will become a integral part of our Growth Strategy. If you are hungry for serious career progression and these attributes are something you demonstrate as a part of your everyday, this a...
-
Customer Service Coordinator
6 months ago
Wetherill Park, Australia Reece Group Full timeCustomer Service Coordinator - Wetherill Park We are looking for someone who has a passion for fostering and growing strong relationships. If you are interested in becoming an integral part of a high performing team and you are hungry for serious career progression please read through the following attributes. If you these skills demonstrate as a part of...
-
Customer Service Coordinator
4 days ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full timeSeeking experienced **Customer Service Officers** to start ASAP in Greater Western Sydney! You will play a key role in taking inbound calls, managing claims and ensuring enquiries are resolved in a timely and professional manner. **Key responsibilities;** - Answering inbound calls - Assisting customers with any complaints or concerns - Following company...
-
Customer Service Representative
2 weeks ago
Wetherill Park, Australia Ausreo Pty Ltd Full timeAusreo Pty Ltd - Trade Services Coordinator Job DescriptionWe are seeking a highly skilled Trade Services Coordinator to join our team in Wetherill Park, reporting to the Trade Service Centre Manager.This role is a key member of our team, responsible for providing exceptional customer service and sales support to our customers. You will be the face of our...
-
Customer Service Representative
4 weeks ago
Wetherill Park, Australia National Workforce Full timeJob Summary:We are seeking an experienced customer service representative to join our team at National Workforce. As an administrative support officer, you will be responsible for providing exceptional customer service, coordinating special customer deliveries, and managing requests from the Central Customer Delivery team.Key Responsibilities:Invoicing and...
-
Customer Service Representative
3 weeks ago
Wetherill Park, Australia Ausreo Pty Ltd Full timeAt Ausreo Pty Ltd, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Wetherill Park. As a key member of our team, you will thrive in an environment where service, sales, and customer solutions are paramount.This role will see you as the face of our company and enjoying being part of the local community....
-
Service Coordinator/ Service Scheduler
5 months ago
Wetherill Park, Australia Zillion Services pty ltd Full timeZillion Service Pty Ltd. have 6 years’ experience in the fire compliance industry. Our team is continually expanding and requires a full time or part time Service coordinator/ Service scheduler to bring their experience to this role. You will be based in our office at Wetherill Park, Sydney NSW. As our team and business grows so do the exciting...
-
Customer Service Representative
4 weeks ago
Wetherill Park, Australia WOW Recruitment Full time**Customer Service Role**We are seeking a skilled Customer Service Representative to join our team at WOW Recruitment. As a key point of contact, you will be responsible for managing customer inquiries and providing exceptional service to ensure smooth operations.Key responsibilities include:Managing customer inquiries via phone and emailMeeting and greeting...
-
Customer Service Representative
2 days ago
Wetherill Park, Australia Ausreo Pty Ltd Full timeAbout Ausreo Pty LtdAusreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry.Compensation PackageWe offer a highly attractive base salary package with opportunities for career development and progression. Our employees are eligible to earn more with monthly cash incentives...
-
Customer Service Officer
5 months ago
Wetherill Park, Australia Momentum Consulting Group Pty Ltd Full time**About us** 2 Customer Service Officer's, located in Wetherill Park. Currently recruiting for 2 Customer Service Officer's with an immediate start. **Benefits** - Monday to Friday - Work/life balance - Great team environment - Career progression available - Opportunity to move into a permanent role **About the role** As a Customer Service Officer you...
-
Inbound Customer Service
5 months ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full time**Excellent $$**: - **Permanent position**: - **Onsite parking** Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design. Due to rapid growth a new and exciting opportunity has become available...
-
Inbound Customer Service
6 months ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full time**Monday - Friday**: - **Permanent position**: - **Onsite parking** Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design. Due to rapid growth a new and exciting opportunity has become...
-
Customer Service Officer
5 months ago
Wetherill Park, Australia Sika Full timeCompany Description Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees &...
-
Customer Service Representative
1 week ago
Wetherill Park, Australia Ausreo Pty Ltd Full timeExciting Opportunity at Ausreo Pty LtdAusreo Pty Ltd is a leading manufacturer and supplier of concrete reinforcing products, seeking an exceptional Customer Service Representative to join our team in Wetherill Park.This role offers a competitive base salary package of $70,000 - $80,000 per annum, commensurate with experience, along with the opportunity to...
-
Customer Service Officer
5 months ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full timeProtech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis. **ABOUT THE ROLE** - Immediate Start - Full-Time - Monday - Friday 9am-5pm **KEY RESPONSIBILITIES** - Be the point of escalation for Customer Care team members to resolve issues as required to ensure...
-
Customer Service Officer
6 months ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full timeProtech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis. **ABOUT THE ROLE** - Immediate Start - Full-Time - Monday - Friday 9am-5pm **KEY RESPONSIBILITIES** - Be the point of escalation for Customer Care team members to resolve issues as required to ensure...
-
Customer Service Officer
6 months ago
Wetherill Park, Australia Alexander Appointments Full time$35 per hour + Super | Monday to Friday - Excellent team environment | South Western Sydney location - ASAP Start | 6-Month Estimated Assignment **Customer Service Officer - Manufacturing** - **$35 per hour + Super | Monday to Friday**: - **Excellent team environment | South Western Sydney location**: - **ASAP Start | 6-Month Estimated...
-
Service & Spare Parts Coordinator Nsw
2 weeks ago
Wetherill Park, Australia Digga Australia Pty Ltd Full time**Service/Spare Parts Coordinator NSW** - Modern facility - Onsite parking Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 State of the art facilities worldwide, our product & passion for providing total customer solutions is second to none. We are...
-
Customer Service Coordinator
6 days ago
Parramatta Park, Queensland, Australia National Workforce Full timeJob SummaryWe are seeking an experienced Customer Service Coordinator to join our team at National Workforce in Wetherill Park. The successful candidate will be responsible for providing exceptional customer service, managing requests from the Central Customer Delivery team, and coordinating special customer deliveries.Key ResponsibilitiesInvoicing and data...