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IT Support Technician

4 months ago

Brisbane, Australia Hunter Industries Full time

**About This Role**:
The** IT Support Technician** provides hardware and software support for computer and phone environments, including resolution of incidents both in the main campus environment and remote office locations.

Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

**Essential Job Functions/Tasks**:

- Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, including the establishment, troubleshooting and support of high‐speed Internet connectivity at these remote locations.
- Assists in definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.
- Supports daily operations such as: QA verification of desktop and laptop computers ready for deployment; coordination and assistance in departmental move of computer and phone equipment; and support of on-going telecommunications administration.
- Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.

**Education/Training Required and Preferred**:

- Associate’s Degree in Computer Science or related field of study, or equivalent years of work experience.

**Experience Required and Preferred**:

- One to three years of experience in information technology within an SME organization.

**What You Bring**:

- Strong computer hardware and software technology knowledge, including networking concepts. Ability to perform assembly and installation of computer systems.
- Experience with Microsoft 365 and MS Azure administration.
- Intermediate level understanding of Networking, Security, Backup and VMWare Technologies.
- Strong customer service and interpersonal skills to interact with members across the organization.
- Ability to work as a team member, handle multiple tasks, and change priorities. Ability to work independently and with mínimal direction, demonstrating initiative.
- Strong analytical and problem‐solving skills. Strong attention to detail and ability to follow established procedures, policies and processes.
- Ability to provide technical support outside of regular business hours when necessary.
- Experience or interest in CRM & ERP Application platforms.
- Maintaining and updating internal documentation

**What We Offer**:

- Amazing corporate culture - we walk the walk when it comes to our values
- FUN company events
- Annual performance reviews and profit sharing bonus

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.