IT Support Technician

7 months ago


South Brisbane, Australia Airhome Brisbane Full time

We are seeking an enthusiastic and skilled IT Support Technician to join our team. As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical assistance to our employees and customers.

**Responsibilities**:

- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, printers, and other peripherals.
- Set up and manage user accounts, permissions, and security settings.
- Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.
- Perform regular system maintenance and updates.
- Contribute to IT projects aimed at improving efficiency and functionality.
- Keep up-to-date with industry trends and technologies to provide effective solutions.
- Perform digital marketing to customers alongside with the team

**Requirements**:

- Proven experience as an IT Support Technician or in a similar role.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with network protocols and basic troubleshooting.
- Proficiency in diagnosing and resolving hardware and software issues.
- Excellent communication skills, both written and verbal.
- Customer-oriented approach with the ability to explain technical details to non-technical users.
- Strong problem-solving skills and a keen attention to detail.
- Relevant certifications are a plus.
- Ability to work independently and collaboratively in a fast-paced environment.

**Salary**: $52,285.10 - $96,855.22 per year

Work Location: In person



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