![Smile IT](https://media.trabajo.org/img/noimg.jpg)
Level 2 Support Technician
2 weeks ago
Great office environment in Tingalpa
- Career development and growth in the business
- Exposure and working with the latest Tech
Why SmileIT
- Join an established and growing tech team, providing you with opportunities for career advancement and skill development.
- Work in a dynamic and collaborative team environment, surrounded by passionate and knowledgeable IT professionals.
- Gain exposure to a wide range of technologies and industries, enhancing your technical expertise.
- Be part of a company that values work-life balance and fosters a supportive and inclusive culture.
What you will do;
- Provide exceptional technical support to clients, resolving hardware, software, and network issues promptly and efficiently.
- Diagnose and troubleshoot complex technical problems, offering timely solutions and ensuring mínimal downtime.
- Collaborate with Level 1 support technicians to ensure swift resolution.
- Maintain accurate documentation of support tickets, resolutions, and client interactions.
What you will bring;
- Minimum of 2 years of experience in a similar Level 2 support role within an MSP or IT environment.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and experience with network troubleshooting tools.
- Strong communication skills with the ability to effectively communicate technical information to non-technical clients.
- Exceptional customer service skills, demonstrating patience and professionalism when dealing with challenging situations.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
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