IT Support Technician

6 months ago


Brisbane, Australia East Coast Talent Full time

**Company Description**

**Role Description**

This is a full-time hybrid role for an IT Support Technician - Level 2 at East Coast Talent. The IT Support Technician will be responsible for diagnosing and resolving technical issues, managing support tickets, and ensuring a high level of customer satisfaction.
- Diagnose and resolve Level 1 and Level 2 technical issues related to hardware, software, networking, and other IT systems.
- Escalate complex issues to higher-level support or specialised teams when necessary.
- Maintain detailed and accurate records of client interactions and issue resolutions in the ticketing system.
- Monitor and manage support tickets to ensure timely resolution and compliance with Service Level Agreements (SLAs).

**Qualifications**
- Tertiary qualifications in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 1-2 years of experience in an IT support role, preferably within an MSP environment.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware and software..
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be highl regarded.
- Associate degree or higher in Information Technology or related field

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Brisbane, QLD 4000


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